Adesuwa Mercy Edogun
Saskatoon,Canada
Summary
Motivated and people-focused leader with proven experience guiding teams in fast-paced, customer-driven environments. Skilled at balancing team management with hands-on support to deliver exceptional guest experiences, resolve conflicts quickly, and drive business results. Passionate about creating positive, memorable experiences and fostering team growth.
Positive, team-oriented individual with knack for leadership and effective communication. Possesses solid understanding of inventory management and customer service techniques, along with skills in conflict resolution and team coordination. Aims to drive team success and enhance customer satisfaction through proactive problem-solving and efficient management.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Floor Leader
Skechers
01.2025 - Current
- Directed sales floor operations during peak hours, coaching a team of 8–12 associates to consistently exceed daily sales targets by 10–15%.
- Trained and mentored 5+ new hires, reducing onboarding time by 20% and improving retention within the first 90 days.
- Handled escalated customer concerns with empathy and efficiency, achieving a 95%+ resolution rate and strengthening overall guest satisfaction.
- Collaborated with management to refine merchandising and floor layouts, helping increase weekly sales in key product lines by 12%.
- Balanced leadership with hands-on service, personally assisting an average of 30+ customers per shift to ensure a smooth, positive shopping experience.
Peer Mentor / Peer Health Mentor
St. Thomas More College, University of Saskatchewan
01.2024 - Current
- Supported and guided first-year students through their transition to university by creating a welcoming environment and providing resources for both academic and personal success.
- Led group discussions and facilitated community-building activities that improved student engagement and retention.
- Acted as a point of contact for student concerns, using strong listening and conflict-resolution skills to provide solutions or direct them to appropriate supports.
Education
Bachelor of Science - Psychology
University of Saskatchewan
Skills
- Team Leadership & Coaching
- Customer & Guest Experience Management
- Conflict Resolution & Negotiation
- Budget Awareness & Revenue Growth Support
- High-Volume Operations Management
- Strong Communication & People Skills
- Store operations
- Team management
- Employee training
- Motivational skills
Accomplishments
- Supervised team of 3-6 staff members per shift
- Resolved product issue through consumer testing.
- Achieved increase in stores sales through effectively effectively communicating and constantly upselling products to customers.
Certification
- Serve it Right Saskatchewan
- Government of sas
- 202405030037
- Issued May 2024 - Expires May 2029
- ServSafe Food Handler
- Government of Saskatchewan
- 247230
- Issued Apr 2024 - Expires Apr 2029
Awards
- Golden Key International Honour Society, University of Saskatchewan
- Sep 2024, Membership to the Golden Key International Honours Society is awarded to students who are part of the top 15% in their program
Languages
Spanish
Elementary
Timeline
Floor Leader
Skechers
01.2025 - Current
Peer Mentor / Peer Health Mentor
St. Thomas More College, University of Saskatchewan
01.2024 - Current
Bachelor of Science - Psychology
University of Saskatchewan
Similar Profiles
Jasmine ReyesJasmine Reyes
Retail Sales Associate at SkechersRetail Sales Associate at Skechers
Edward ChangEdward Chang
Part-time Sales Assistant at SkechersPart-time Sales Assistant at Skechers
Hamza KhanHamza Khan
Shift Leader at SkechersShift Leader at Skechers
Sandy Cervantes SerranoSandy Cervantes Serrano
<ul><li>Greet Employees with a welcoming smile and attitude</li><li>Maintaining a clean and organized area</li><li>Maintain confidential and sensitive information with discretion and professionalism.</li><li>Processed incoming and outgoing mail, ensuring efficient delivery</li><li>Experience with various software and systems (phone system, Smartway scheduler)</li><li>Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook, Teams)</li><li>Positive attitude and professional demeanor, representing the company well</li></ul> at Skechers<ul><li>Greet Employees with a welcoming smile and attitude</li><li>Maintaining a clean and organized area</li><li>Maintain confidential and sensitive information with discretion and professionalism.</li><li>Processed incoming and outgoing mail, ensuring efficient delivery</li><li>Experience with various software and systems (phone system, Smartway scheduler)</li><li>Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook, Teams)</li><li>Positive attitude and professional demeanor, representing the company well</li></ul> at Skechers
MICHAEL NWUMEMICHAEL NWUME
Cultural Volunteer at Saskatoon Open Door SocietyCultural Volunteer at Saskatoon Open Door Society