Adesola O. Debbie DARAMOLA
Humanitarian Aid
Calgary,Alberta
Summary
Very resourceful, well-calculated, meticulously planned, and self-motivated professional with a strong desire and commitment to reaching defined goals and objectives, with the goal of improving the image and profitability of any business or organization affiliated with. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with a proven commitment to employee training. Hardworking team player bringing the necessary experience and knowledge to tackle any operational demand, build positive rapport, inspire trust, and guide teams toward achieving organizational goals.
Overview
22
22
years of professional experience
Work History
Movement/Operations Assistant
International Organization for Migration
01.2018 - Current
- Refugee and Migration management (over 4000 European returnees)
- Airline charter and Emergency movement operations
- Assisted Voluntary Return and reintegration of 5000 irregular migrants
- Ensured Migrants’ protection and humane resettlement of 3000 refugees
- Public-private sector engagement -with local government, Civil society organizations, media agencies, and other stakeholders (NEMA, NAPTIP, NCFRMI, NIS, and Some Media Agencies)
- Provided counseling, training, capacity building, referrals, child protection, and cash-based assistance to over 3000 refugees, returnees, migrants, vulnerable populations, and persons with protection risk in Nigeria
- Facilitated workshops, training, meetings, and information sessions for returnees, refugees, IOM partners, and stakeholders
- Amadeus trained. Initiated self-payer concessional ticket booking for regular migrants
- Nigerian Focal person for Mainstreaming Accountability to Affected Population (MAAP) and for Fraud prevention and Ethics Committee (FPEC), for Great Lake and West Africa. Suggested creative ways to Increase awareness of IOM's free services and reporting of fraudulent acts.
- Assisted operations manager with planning routine operations and special projects.
Team leader
International Organization for Migration
09.2021 - 11.2021
- For pre-departure briefings and guest counseling (Afghan refugees)
- POE managed and coordinated the movement of over 3000 guests (Afghans) from Ft Pickett base/camp to the airport
- Protection and Livelihood - Child Protection
- Ensure that airport services for IOM's departing guests at Ft Pickett camp are well managed in terms of documentation, special services, airline delays/cancellations, and suitable accommodation for IOM guests in the event of cancellation
- Provision of Technical and logistical support for the organization of stakeholder, partner meetings, and events
- IOM's guests' operational / departure escort (Afghan refugees)
- Purchasing and assembling travel kits for IOM's Afghan guests
- Suggestion and implementation of suitable solutions for IOM's visitors' seamless, free, and humane flow. This increased prompt movement from Fort Pickett by 20%
- Experience in program support or coordination, including operational and managerial experience in the fields of CCCM, Emergency, and Humanitarian Response,
- Weekly meetings with coworkers and some fort stakeholders, to mention a few.
Project Operations Assistant
IOM-USRAP Afghan Operations, US STA
09.2021 - 11.2021
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment.
- Resolved problems, improved operations, and provided exceptional service.
- Improved operations through consistent hard work and dedication.
- Used critical thinking to break down problems, evaluate solutions and make decisions. This improved efficiency immeasurably
- Offered friendly and efficient service to customers, and handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Maintained energy and enthusiasm in a fast-paced environment.
- Proved successful working within tight deadlines and a fast-paced atmosphere.
Executive Creator
ADESEWACONCEPT
01.2014 - 01.2017
- Coordinated and managed the company and its vendors
- Planned and organized training for employees of corporate entities on providing exceptional customer service, work ethics, and everything else needed to build a company's positive image and long-run profitability
- Branding and image management of over 50 clients
- Provision of Technical and logistical support for the organization's meetings and events
- Capacity building, Motivated and supported education of over 1000 underprivileged youths in different communities
- Planned and Managed Corporate Events – Awareness and Empowerment Events for youths and retirees, Premium Jazz Night (Dec 2014); Exhibitions (Oct 2016) and Product Launch (Jan 2015); APC Presidential Campaign (2015); Brand Launch (Q4 2017/Q1 2018); Co-Managed Entrepreneurship Master Class-at City of David Network Business Initiative (April-May 2017)
- In collaboration with thecity of David church's business network unit, organized and oversaw ayearly empowerment program for teenagers and business start-ups.
Business Executive Assistant
Leadway Assurance Co.
07.2012 - 04.2014
- Evaluated current service needs and product satisfaction levels with established customers to improve offerings.
- Developed short-term and long-term sales objectives and strategic plans to meet market needs.
- Developed and implemented value-added strategies to increase profitability, expand market share and cement customer relationships.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Strategized and implemented successful approaches to revitalize underperforming product lines and create profit-generating enterprises.
- Developed comparison tables of products and services by researching product pricing, ratings and performance.
- Enhanced marketing exposure through successful website content management and direct correspondence with potential clients.
Deputy Head
Leadway Assurance Co. Ltd
01.2010 - 07.2012
- Of department, initiated new ways to protect and defend the firm's image
- Ensured that all promotional materials adhered to brand standards, and contents meet global accessibility standards, among other activities
- Communication and Media management of the company’s image, campaign, and adverts
- Development of communication strategy and media plan
- Review communication materials prior to printing to ensure consistency in messaging, and tone and for quality control
- Maintained and expanded strong commercial connections with retail/high-net-worth clients.
Executive Assistant
Leadway Assurance Co.
06.2007 - 01.2010
- Provided administrative support for the Head of Branch Operations (HBO)
- Managed and supervised all 19 Leadway Assurance Co. National branches
- Monitored, followed, and evaluated each branch's growth in contrast to quarterly and annual targets with the HBO
- Analyzed and presented a detailed report to the Managing Director/Chief Executive Officer
- Initiated and managed meetings with senior and executive staff, partners, and government officials.
- Increased performance and efficiency of all 19 branch managers' Monthly and quarterly report submissions by 60%
Head Teller
OmegaBank Plc
01.2005 - 12.2005
- Marketed banks products to both Public and Private sectors
- Managed customer's complaints and built trust and confidence in bank brand
- Revived dormant accounts, opened and closed customer accounts, and managed customer complaints while working in customer care unit as customer relations officer, increasing customers' trust and confidence in bank
- Received paid checks (bankers' cheques, demand draughts, to name few), as well as reconciled account codes, customer salary codes, and checks for clearing at Central Bank of Nigeria, as account officer in bills and reconciliation section
- Balanced books, logged cash movement in and out of vault, paid and received cash, and noted customer codes
- As intern in System and Control Unit, handled requests from clients and auditors, worked on account statement rendition, reconciled reports on fraud and forgeries from banks to committee of inspectors, and confirmed and submitted statements of reports to Central Bank.
Marketer/Account Officer/Head Teller/Customer Relations Officer
Omega bank PLc
01.2001 - 12.2004
- Identified appropriate marketing channels and targeted customers for campaigns.
- Developed campaigns and specific marketing strategies for clients.
- Coordinated with social media, public relations, and other teams to execute product introductions.
- Wrote engaging and successful marketing, advertising, and website copy.
- Collaborated with sales team to increase brand awareness and enhance business development by building and maintaining relationships with [ over 100 ] key accounts.
Education
Master Certificate - Project Management
Carleton University (Future Edge)
Ottawa, ON02.2023
Certificate in Refugee and Forced Migration -
York University
Toronto, ON2022
International Postgraduate Diploma - Strategic Management
Metropolitan School of Business And Management
London, UK2021
Higher National Diploma - Accounting
Yaba College of Technolog
Lagos, Nigeria08.2001
Ordinary National Diploma - Financial Studies
Federal Polytechnic, Ado
Ekiti, Ado08.1997
Skills
- Leadership, Interpersonal, and Motivational Skills
- Project Management; Attention to Detail
- Humanitarian Aid (Protection and Livelihood, Resettlement, Preparedness, and Resilience, Sustainable Living, Youth Support)
- Change Initiator, Mentoring, and Counseling Skills
- Good Communication Skills and Effective Influencer, Verbal and Written Communication
- Unparalleled Customer and Relationship Management Skills, Client Support, and Guest Satisfaction
- Good knowledge of Google App Suites
- Strategic Thinker with Unique Entrepreneurial Skills
- Innovative and creative Aptitude; Facility Improvement
- Excellent Planning, Coordinating, Organizing, Training, and Administrative Skills
- Issue Resolution, People Management, Conflict Resolution
- Teamwork and Collaboration, Team Meeting Facilitation,
- Project Planning
- Meeting Support
- Event Coordination
- Event Management
- Student Counseling
- PowerPoint Presentations
- Meeting Coordination
- Greeting Visitors
- Project Coordination
- Critical Thinking
- Managing Assets
- Office Supply Management
- Performance Monitoring
- Effective Written and Verbal Communication
- Customer Support
- Administrative Support
- Vendor Engagement
- Microsoft Word
- Customer Transactions
- Travel Arrangement Scheduling
- Customer Feedback
- Email Correspondence
- Internal Communications
- Travel Accommodations
- Customer Retention
- Client Meetings
- Media Planning
- Complex Problem-Solving
- Bookkeeping
humanitarian aid, traveling, motivating& inspiring people, cooking, dancing, learning new things
I like to invest in people, individuals by helping those that need help through giving myself to service in any legal way needed and in any location (volunteer and work). I love traveling for site seeing, adventure and to learn new things - the art of places visited (i.e the culture, eating habits/menus, fashion style, etc). I like to reach out to individuals/ people/staff/colleagues, who are in their down time so as to motivate them that there is more to life than giving up. I love to cook, it is an avenue to showcase creativity/innovation so, I create my own recipes times and I love dancing because it is a form of exercise and therapy for me and joy to onlookers. There is a lot to learn from life and give back to it... My fulfillment and accomplishment in life is the joy and smile of relief on the faces of people I help and have helped.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I dwell in possibility.
Emily Dickinson
Timeline
Team leader
International Organization for Migration
09.2021 - 11.2021
Project Operations Assistant
IOM-USRAP Afghan Operations, US STA
09.2021 - 11.2021
Movement/Operations Assistant
International Organization for Migration
01.2018 - Current
Executive Creator
ADESEWACONCEPT
01.2014 - 01.2017
Business Executive Assistant
Leadway Assurance Co.
07.2012 - 04.2014
Deputy Head
Leadway Assurance Co. Ltd
01.2010 - 07.2012
Executive Assistant
Leadway Assurance Co.
06.2007 - 01.2010
Head Teller
OmegaBank Plc
01.2005 - 12.2005
Marketer/Account Officer/Head Teller/Customer Relations Officer
Omega bank PLc
01.2001 - 12.2004
Master Certificate - Project Management
Carleton University (Future Edge)
Certificate in Refugee and Forced Migration -
York University
International Postgraduate Diploma - Strategic Management
Metropolitan School of Business And Management
Higher National Diploma - Accounting
Yaba College of Technolog
Ordinary National Diploma - Financial Studies
Federal Polytechnic, Ado
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