Adesola Awe
Regina,SK
Summary
Certified Business Analyst with over 7 years’ experience of successful project delivery in financial service industry, sales, relationship management and government. I am versatile and comfortable working in dynamic and complex project environments. Highly analytical, innovative, and motivated individual, with excellent problem solving, stakeholder management and strong communication skills. Passionate about transforming organizational practices and implementing cost-effective solutions that meet business goals and objectives.
Overview
31
31
years of professional experience
Work History
Examiner, Integrity Program
Canada Revenue Agency
01.2022 - Current
- Conducting GST/HST audits/examination
- Administering, researching, and interpreting the Excise Tax Act
- Plans how the audit will be conducted, reviews documents and research legislation, jurisprudence, publications and policies
- Audits taxpayers’ returns, books, records, taxpayer requests, and supporting documents to confirm and enforce compliance with the statutes administered by CRA
- Discusses with taxpayer and/or their representatives technical and contentious issues, proposed reassessments, and recommendations regarding penalties and consideration of waiving of interest
- Identifies and gathers data for use in referring compliance issues to appropriate program areas.
Volunteer
Blackforce Inc
01.2022 - Current
- Worked with Salesforce Administrators and other key stakeholders to develop a process for an automobile service company that wants to track customer cars and service visits
- Supported the Business Analysts in their roles in building a Billing System for a telecommunication company.
Collection Officer
Canada Revenue Agency
01.2004 - 09.2021
- Communicated with taxpayers, their representatives and third parties to gather information and documents to collect overdue amounts as well as resolve or refer compliance issues specific to an assigned workload
- Initiated and followed through with all legal actions until completion in accordance with Agency policies and procedures to collect or encumber assets to safeguard the Agency's interests
- Make recommendations for relief considering fairness provisions, remission guidelines, or write-offs
- Reviewed and interpreted relevant legislations and procedures to resolve files.
Assessment, Account, Benefit Processing Officer
Canada Revenue Agency
11.2020 - 08.2021
- Provided explanations and/or clarification to taxpayers over the telephone in response to enquiries concerning the CRB/CRCB/CERB/CRSB benefit programs
- Obtained and analyzed taxpayer information regarding eligibility and document validation
- Communicated with a variety of internal and external clients, providing information or advise
- Analyzed financial and non-financial information.
Taxpayer Services Agent
Canada Revenue Agency
07.2020 - 11.2020
- Responded to a variety of enquiries or requests related to tax matters, CRA administered programs and related accounts
- Performed various calculations to determine tax or CRA administered program requirements, elections, entitlements, or administrative relief
- Accepted payment arrangements where applicable and authorized, within established parameters
- Educated taxpayers by providing information and promoting available services.
Collection Contact Officer
Canada Revenue Agency
06.2019 - 06.2020
- Initiated contact with taxpayers, their representatives, and third parties to gather information and documents in order to collect outstanding amounts and resolve/refer compliance issues for an assigned workload
- Reviewed and analyzed account and taxpayer information to establish filing¸ reporting and payment deficiencies, hardship, ability to pay, and identify sources of recovery
- Received and respond to mail, telephone and in-office enquiries and complaints from taxpayers and representatives
- Verified or researched taxpayer information and leads from inside the office by using internal and external sources and by making requests for fieldwork such as out of office interviews with taxpayer, attending insolvency proceedings, and other events
- Initiated and followed through with all legal actions until completion in accordance with Agency policies and procedures to collect or encumber assets to safeguard the Agency's interests
- Make recommendations for relief considering fairness provisions, remission guidelines, or write-offs.
Financial Services Manager
BMO Bank of Montreal
12.2018 - 06.2019
- Advised customers, offered financial solutions and products to meet their everyday banking, investment, and lending needs
- Facilitated workshops/interview with the stakeholders in Finance, Sales and Customer Relations to gathered, document, reviewed and signed off business requirements for managing customer account and interaction in CRM
- Analyzed and designed workflow for account authentication, account authorization, case management and customer plan modification
- Administered credit facilities (credit card, loan, line of credit, mortgages) within the bank’s risk appetite by analyzing the 5Cs of credit and client relationship standing with the bank
- Worked closely with the data analyst to ensure smooth migration of data from the CFS and Business Connect to the new in-branch mobile system
- Analyzed client’s current financial position through effective use of financial tools and analytical platforms to make concrete recommendations based on both the client’s risk tolerance and the banks risk exposure
- Worked with the project team including Data Analyst to ensure smooth migration of data from the CFS and Business Connect to the new in-branch mobile system
- Focused on client education and demonstration, leveraging technology to deliver a memorable client experience, driving sales, and retaining businesses.
Sales Advisor GoodLife
Fitness
06.2018 - 11.2018
- Focused on client education and demonstration, leveraging technology to deliver a memorable client experience, driving sales, and retaining businesses
- Reviewed business priorities, and analyzed options, risks, and costs
- Developed professional relationships with clients while advising on benefits and features
- Developed reports which are required to monitor projected sales volume, operational efficiencies, and personal trainers time allocation
- Focused on the bottom line and went the extra mile to gain business.
Business Analyst
Heineken Nigeria
04.2013 - 01.2018
- Worked on project Alchemy as the Innovation Champion for Sales Areas expansion and creation
- The project helped Heineken Nigeria to maintain and expand its customer base
- GINGER based drinks (Non-Alcoholic and Alcoholic) the idea is simply to allow NB recruit new consumers that will never take alcoholic drink as well as giving the already loyal consumers increased options or alternatives while also taking into consideration the well-being of the consumers
- Responsibilities
- Conducted User research, market analysis to identify opportunities for customer acquisition, onboarding and drive engagement for Mobile Stock taking Solution (Web and Mobile App)
- Facilitated workshops and conducted interviews with multiple stakeholders including business and end-users to gathered, analyzed and successfully produced business requirements for Mobile stock capturing application for sales executives
- Engaged with the business, architects and developers to review and signed off requirements; documents workflows and processes including onboarding, business rules and logic
- Rebuilt vendor relationships, increased consumer engagement and improved sales team performance
- Established and analyzed current, proposed future state and ideal state
- Oversee implementation of user interface, which resulted in 10% sales growth in 2017 0ver 2016
- Worked with business units to ensure understanding of technology/sales solution, overall solution delivery, and compliance to governance/regulator processes standards
- Engaged with stakeholders, business partners and customers to communicate key insights/updates
Banking Officer
StanbicIBTC Bank
03.2009 - 03.2013
- Worked on re-engineering of the extant payment processes that led to 30% reduction in turnaround time and improved control within the payment value chain within the bank
- Also worked on the migration project from Equinox to Finacle 10 application system
- Responsibilities
- Gathered requirements from identified stakeholders and performed process analysis
- Effective and optimal support of business applications (in-house/outsourced solution)
- Reproduced technical problems encountered by users
- Integrated business solutions with organizational goals while reaching consensus of the stakeholders
- Collected, organized a knowledge database of known problems for use by other technical support
- Defined current process, identified gaps and evaluated requirements for proposed new process
- Optimal support of the bank mailing system (Microsoft Exchange Outlook mail) for users.
Education
Bachelor of Arts -
Certified Business Analyst Professional (CBAP) Professional Scrum Master Certified Salesforce Admin Canadian Investment Fund Course - undefined
Diploma - Human Resource Management
Certified Salesforce Business Analyst In view - undefined
Skills
Requirement gatheringUse Case, User Story, Interviews, Workshops, Document & Process Analysis, Interface Analysis, Focus groups & SurveysModelling: Strong skills in Process reviews, Gap analysis and Process modelling using industry standard tools eg BPMN 20, UMLData Analysis: Data mapping, analyzing data structure and data migration strategiesExcellent stakeholder management, strong communications skills and conflict resolution, able to collaborate/negotiate at all levels of the businessExperience of full project lifecycle and deliverables using Agile (Scrum) & waterfall methodologiesSoftware testing at different stages (Integration, system, UAT) using standard techniques and tools such as HP Quality Center etcTools/Applications: MS Visio, MS Project, Microsoft Office (Word, Excel, PowerPoint), Confluence, Jira, SharePoint, Microsoft Dynamic, Miro, Power BI, SQL, Slack, BaseCamp
Timeline
Examiner, Integrity Program
Canada Revenue Agency
01.2022 - Current
Volunteer
Blackforce Inc
01.2022 - Current
Assessment, Account, Benefit Processing Officer
Canada Revenue Agency
11.2020 - 08.2021
Taxpayer Services Agent
Canada Revenue Agency
07.2020 - 11.2020
Collection Contact Officer
Canada Revenue Agency
06.2019 - 06.2020
Financial Services Manager
BMO Bank of Montreal
12.2018 - 06.2019
Sales Advisor GoodLife
Fitness
06.2018 - 11.2018
Business Analyst
Heineken Nigeria
04.2013 - 01.2018
Banking Officer
StanbicIBTC Bank
03.2009 - 03.2013
Collection Officer
Canada Revenue Agency
01.2004 - 09.2021