Adeshina Shittu

I was responsible for creating reports, visualizations, and data output files for three mid-sized clients. I worked closely with the clientele to assist them in understanding their data as well as using it effectively. Also, I collaborated with stakeholders from each clientele to help achieve business objectives.

• Performed data analysis and troubleshooting on existing SQL ETL packages and Stored procedures to resolve department issues.
• Analyzed Pixel product datasets from 15000 monthly active users and used the output to help marketing team with product strategies and retargeting Ads which increased product engagement by 2x and increased profits by 3%.
• Discovered patterns within datasets with hidden insights that improved operational efficiency by 8%.
• Utilized R & Python for analysis and visualization tool - Tableau to draw accurate and reliable conclusions.

As a Junior data analyst, I was mentored by a data analyst in the company to help improve my analysis skills.

• Collected relevant data, as well as documented information to be processed.
• Gathered data, interpreted statistics, wrote reports in Excel and designed charts and graphs for presentation to stakeholders.
• Used MySQL to draw insights from customer dataset for Ting mobile and provided some recommendations that helped increase customer retention by 13%.
• Actively debugging SQL procedures and Python codes helped reduce dataset retrieval time by 7%.
• Sped up new software training in data migration from PostgreSQL to MySQL for 800,000 records in the dataset.

I was responsible for monitoring inbound calls, outbound calls and email responses to assess technical accuracy by representatives.

• Coordinated and facilitated 1v1 sessions with representatives to improve quality of calls and emails.
• Used quality monitoring data management system to compile and track performance at team and individual levels.
• Provided actionable quality data of team and representatives to managers that helped improve overall second quarter performance by 4%.
• Reviewed calls and email responses from team members and provided trend data, quality reports, and feedback to the operations manager for decision-making purposes.

I was responsible for data entry, processing data for delivery to clients and utilizing software to monitor incoming and outgoing data transmissions.

• Scanned documents and saved them in the database to keep records of essential organizational information.
• Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
• Helped correct data entry errors to prevent later issues such as duplication or data degradation.
• Added documents to file records and created new records to support filing needs which increased efficiency by 15%.
• Accurately handled data entry for the client into company-based software.