Accomplished Social Worker and HR Administrative Officer at the Ministry of Youth and Social Development, adept in crisis intervention and efficient under pressure. Leveraged compassion and multidisciplinary collaboration to enhance client mental health and employee relations, achieving significant improvements in community resource awareness and workplace harmony. Skilled in case management and data management, consistently ensuring regulatory compliance and client advocacy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Social Worker
Ministry of Youth and Social Development
Lagos State Nigeria
09.2020 - 02.2024
Updated Client Documentation for Accurate, Compliant and Current Records.
Interviewed Clients, Families, or Groups to Assess Situations, Limitations and Issues and Implement Services to Address Needs.
Educated Families on Available Community Resources, Connecting Them with Essential Services Such as Housing Assistance, Financial Aid, or Healthcare providers.
De-Escalated Stressful Situations Through Individual and Family Crisis Interventions.
Maintained Accurate Case Documentation, Ensuring Compliance with Regulatory Standards and Facilitating Informed Decision-Making by Team Members.
Conducted Home Visits to Assess Family Dynamics, Providing Guidance on Effective Communication Strategies and Conflict Resolution Techniques.
Conducted 45 Group Counseling Sessions Each Week.
Organized Community Outreach Events Aimed at Increasing Awareness About Available Mental Health Services and Reducing the Stigma Associated With Seeking Help.
Conducted Home Visits as Needed to Assess Family Dynamics Impacting Student Success Within the Educational Setting.
Enhanced Community Awareness of Mental Health Resources Through Outreach Initiatives and Presentations.
Advocated for Client Rights Within the Healthcare system, Ensuring Equitable Access to Treatment Options and Sources.
Improved Client Mental Health by Implementing Tailored Therapeutic Interventions and Case Management Strategies.
Assisted Clients in Achieving Greater Independence, Fostering a Sense of Empowerment Through Guidance and Encouragement.
Organized Recreational Activities That Fostered Positive Social Interactions and Improved Overall Client Satisfaction.
Maintained Professional Development Through Ongoing Training Courses, Staying Current on Best Practices in the Field of Community Support Work.
Promoted Mental Health Awareness Within the Community Through Educational Workshops and Presentations at Local Events.
Human Resources Administrative Officer
Ministry of Youth and Social Development
Lagos State Nigeria
10.2018 - 08.2020
Evaluated Current HR Technology Tools, Recommending Upgrades or Replacements That Improved Efficiency in Administrative Tasks.
Prepared and developed Human Resources Information for Employee Handbooks and Administrative Publications to Facilitate Onboarding.
Responded to Employee Questions and Requests and Provided General Direction In-Person, by Email and Phone.
Resolved Customer Complaints with Empathy, Resulting in Increased Loyalty and Repeat Business.
Managed Files and Records for Clients and Adhered to Safety Procedures to Prevent Breaches and Data Misuse.
Maintained Accurate Records, Ensuring Timely Processing of Invoices, Payments, and Financial Reports.
Contributed to Successful Projects by Providing Essential Administrative Support and Resource Management.
Supervised and Guided New Employees and Responded Quickly to Questions to Improve Understanding of Job Responsibilities.
Managed Conflict Resolution Processes, Fostering a Positive Work Environment For all Employees.