Adesanya Adeyemi
Windsor,Ontario
Summary
A seasoned professional with a proven track record at Heyden Petroleum Limited, I excelled in cost reduction strategies, resulting in a 15% reduction in procurement expenses. Skilled in vendor management and customer service, my approach has consistently enhanced operational efficiency and customer satisfaction. Expert in cross-functional collaboration, I bring a wealth of experience in improving service delivery and reducing costs.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Logistics Supervisor
Austin Roofing and Waterproofing
Windsor, Canada
03.2024 - 01.2025
- Established efficient processes to prioritize and streamline customer service requests
- Reviewed work throughout work process and at completion to check for proper performance
- Monitored shipments, tracked orders and updated internal databases accordingly
- Identified opportunities for cost savings in freight forwarding activities
- Managed high-performing team to enhance quality and safety of internal freight systems.
Key Supply Manager
Heyden Petroleum Limited
Nigeria, Nigeria
03.2019 - 02.2024
- Implemented cost control strategies and long-term saving culture, resulting in a 15% reduction in procurement expenses and improved overall cost management
- Successfully negotiated with suppliers/vendors, resulting in improved terms and conditions and an average cost savings of 10% across all procurement categories
- Implemented robust inventory management practices, leading to a 20% reduction in excess inventory and a 15% improvement in inventory turnover rate
- Implemented efficient processes for purchase-to-delivery, reducing delivery lead time by 25% and ensuring on-time deliveries to all Heyden retail outlets
- Implemented customer-centric strategies, resulting in a 20% increase in customer satisfaction levels through timely and accurate product deliveries
Customer Service Manager
First Power Limited
Nigeria, Nigeria
02.2014 - 03.2019
- Increased customer retention rate by 20% within the first year through the implementation of targeted customer engagement strategies and personalized follow-up initiatives
- Achieved a 15% increase in upsell revenue by training the customer service team on effective cross-selling techniques and product knowledge, resulting in improved sales performance
- Successfully resolved over 95% of customer complaints within 24 hours, resulting in enhanced customer satisfaction and improved brand reputation
- Revamped customer satisfaction scores to 80% and above by implementing team-focused strategies and customer-centric processes, fostering a culture of exceptional service
- Implemented a customer feedback survey system, resulting in a 30% increase in response rates and providing valuable insights for process improvements and service enhancements
- Solved customer problems in a fast-paced environment by responding to an average of 20 customer enquiries per day via telephone and in person
- Achieved a customer satisfaction rating of 95% by consistently delivering exceptional service and proactively addressing customer needs and concerns
Customer Relations Manager
Heyden Petroleum Limited
Nigeria, Nigeria
08.2008 - 02.2014
- Increased customer retention rate by 25% through the implementation of targeted customer engagement initiatives and personalized relationship-building strategies
- Achieved a 15% revenue growth by successfully upselling and cross-selling products and services to existing customers, maximizing their lifetime value
- Resolved over 90% of customer issues and complaints within 48 hours, resulting in improved customer satisfaction and loyalty
- Developed and implemented a customer feedback system, resulting in a 40% increase in customer survey response rates and valuable insights for process improvements
- Developed and executed a customer segmentation strategy, resulting in a 20% increase in revenue from high-value customer segments
- Implemented customer satisfaction measurement metrics, achieving an average score of 4.8 out of 5 across key service parameters
Education
High School Diploma -
St.Michaels Adult School
Windsor11.2024
Project Management
Google
08-2023
Bachelor of Science (B.Sc.) - Computer Science
Lagos State University
Lagos12-2015
Skills
- Customer Relationship Management (CRM) Software
- Sales and Revenue Tracking Tools
- Communication Platforms
- Team Collaboration Software
- Customer Feedback and Survey Software
- Project Management Tools
- Customer Support Ticketing Systems
- Cross-functional Collaboration
- Cost Reduction Strategies
- Vendor Management
- Resource Allocation
- Freight Negotiation
- Customer Service
Certification
- CPR and First Aid Certification
- Working at Height Certification
References
References available upon request.
Timeline
Logistics Supervisor
Austin Roofing and Waterproofing
03.2024 - 01.2025
Key Supply Manager
Heyden Petroleum Limited
03.2019 - 02.2024
Customer Service Manager
First Power Limited
02.2014 - 03.2019
Customer Relations Manager
Heyden Petroleum Limited
08.2008 - 02.2014
High School Diploma -
St.Michaels Adult School
Project Management
Google
Bachelor of Science (B.Sc.) - Computer Science
Lagos State University
Similar Profiles
Luis ArroyosLuis Arroyos
Waterproofer at Chamberlain Waterproofing & RoofingWaterproofer at Chamberlain Waterproofing & Roofing
Fernando Jimenez-MonroyFernando Jimenez-Monroy
Roofer at Jimenez Roofing and WaterproofingRoofer at Jimenez Roofing and Waterproofing
ADEUYI ISAAC ARIJEADEUYI ISAAC ARIJE
Forklift Operator at AUSTIN ROOING & WATERPROOFINGForklift Operator at AUSTIN ROOING & WATERPROOFING