Aderonke Kehinde
Kitchener,ON
Summary
Personable and dedicated Customer Service Representative with two years. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented, passionate about building relationships, cultivating partnerships, and growing businesses.
Overview
2
2
years of professional experience
Work History
Administrative Assistant
Skin Pop Essentiel
Abuja, FCT
05.2022 - 12.2022
- Answered phone calls and emails to provide information about the products available in the office.
- Inventoried and ordered supplies for the office.
- Scheduled appointments, meetings, and events for management staff.
- Responded effectively to sensitive inquiries or complaints.
- Maintained accurate department and customer records.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Responded to customer issues to provide immediate resolution and improve retention.
- Responded to customer concerns while creating and cultivating new relationships, fostering growth within the office.
Administrative Manager
Leone and Grey
Abuja, FCT
03.2021 - 12.2021
- Monitored office inventory to maintain supply levels.
- Identified and solved problems to enhance management and business direction.
- Directed and oversaw office personnel activities.
- Managed purchase requisitions and approvals for all department equipment and supplies.
- Reviewed and approved department reimbursement requests, recording transactions to maintain financial accountability.
- Coordinated with managers and departments to interview new personnel and recognize excellent performance.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Organized and maintained documents, files, and records.
- Established work procedures or schedules to organize the daily work of administrative staff.
Customer Care Representative
Samfort Integrated Concept Limited
Abuja, FCT
07.2020 - 12.2020
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Interacted with customers to provide and process information in response to inquiries, concerns, and requests about services and products.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Researched resolutions, contacted necessary departments, and responded to customers by phone and mail as follow-up.
- Educated customers where applicable to help ease the need for future contact.
- Provided feedback on customer service efficiency to deliver better support options.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Recommended potential products or services after analyzing customer needs.
Education
Strategic Global Business Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON12.2024
Bachelor of Science - Economics
Babcock University
Ilishan-Remo07.2018
Skills
- Strategic Planning
- Project Management
- Travel Planning
- Customer Service
- Mail Management
- Phone Call Answering
- Scheduling
- Documentation and Reporting
- Microsoft Office Suite
- Critical Thinking
- Recordkeeping
- Organization and Efficiency
- Invoicing and Billing
- Computer Proficiency
Additional Information
- Vice-President at "A Woman Can Do Better Initiative"
- Member responsible for educating girls in rural areas about menstrual hygiene and providing sanitary pads to them in "Give A Girl Child A Pad" by The Feyisayo Sobowole Initiative.
- Committee member responsible for promoting the "Save An Orion" campaign in school to raise money for financially incapable graduating students.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The problem is not to find the answer; it’s to face the answer.
Terence McKenna
Timeline
Administrative Assistant
Skin Pop Essentiel
05.2022 - 12.2022
Administrative Manager
Leone and Grey
03.2021 - 12.2021
Customer Care Representative
Samfort Integrated Concept Limited
07.2020 - 12.2020
Strategic Global Business Management
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Science - Economics
Babcock University
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