ADERONKE AKANBI
Calgary,Canada
Summary
Administrative and Guest Services Professional with over 10 years of progressive experience in office administration, and client-facing roles. Known for exceptional organizational and communication skills, calendar and inbox management, coordination of executive schedules, and event logistics. Proficient in Microsoft Office Suite, with a strong ability to manage multiple priorities in fast-paced environments. Experienced departmental trainer with a track record of onboarding and mentoring team members for service excellence. Committed to equity, teamwork, and service excellence. Seasoned Sales & Marketing Coordinator with background in driving sales growth and brand visibility. Experienced in coordinating promotional events, and maintaining client relationships. Strong communication skills with knack for building productive professional networks. Previously made major contributions towards improving sales performance and enhancing brand image.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales and Marketing Coordinator
Calgary Airport Marriott-In-Terminal
Calgary, Canada
01.2025 - Current
- Provide administrative and operational support to Sales & Marketing, including preparation of proposals, contracts, banquet event orders, and client correspondence.
- Serve as a key point of contact for clients via phone and email, responding to inquiries related to rates, room types, packages, and property services.
- Qualify inbound and outbound sales leads by assessing client needs, budgets, timelines, and event requirements to support revenue opportunities.
- Assemble sales and promotional materials to support marketing initiatives and brand awareness.
- Coordinate communication between Sales, Operations, and Front Office teams to ensure seamless execution of client and group needs.
- Coordinated sales activities and events for guest services at Calgary Airport Marriott.
- Conduct professional on-property site tours for corporate, group, and transient clients, showcasing guest rooms, meeting spaces, amenities, and service offerings.
- Managed social media campaigns to enhance brand visibility.
- Scheduled and published posts using social media management tools.
Guest Experience Expert
Calgary Airport Marriott-In Terminal
Calgary, Canada
09.2023 - Current
- Manage communication and coordination across departments to ensure seamless guest experiences.
- Handle confidential guest information, address complaints tactfully, and resolve service issues.
- Assist leadership with onboarding and training materials for new staff, improving consistency and quality.
- Lead departmental training sessions, mentoring new associates on Marriott service standards and operations.
- Coordinate room status updates, streamline check-in/out processes, and boost occupancy with upselling strategies.
Night Auditor
Acclaim hotel
Calgary, Canada
06.2022 - 02.2023
- Verify and balance daily transactions, such as room charges and cash receipts.
- Audit guest accounts to ensure that charges and credits are accurately posted.
- Prepare and distribute daily reports to management and other departments.
- Performed front desk duties and monitored safety issues during overnight shifts.
- Help other departments, as needed.
- Perform other duties as assigned by management.
Administrative Assistant
Westwind’s Corner Physiotherapy
Lagos, Nigeria
06.2018 - 05.2022
- Managed executive calendars and appointment scheduling, optimizing time and resource efficiency.
- Handled client communications, responded to inquiries, and ensured high-quality service delivery.
- Drafted and formatted documents, reports, and correspondence for internal and external use.
- Coordinated office logistics including filing systems, supply ordering, and multi-line phone management.
Executive Administrative Assistant
Blue Lake Off Shore
Lagos, Nigeria
11.2016 - 05.2022
- Represent the executive team during client meetings, present proposals to prospective clients and sign contract.
- Provide comprehensive administrative support to senior management, including scheduling meetings, document preparation, and managing confidential correspondence.
- Support marine operations planning, crewing timelines, managing multiple tasks simultaneously and prioritizing effectively.
- Arrange travel, accommodations, and transport for offshore or onshore personnel.
- Help order and track delivery of marine supplies, spare parts, and office materials.
Managing Director
Google’s Mpire
Lagos, Nigeria
01.2015 - 10.2016
- Owned and managed a business with services in catering and tailoring;
- Handled logistics, meal orders, staff training, and scheduling.
- Organized events and maintained vendor relationships.
Call Center Agent
Resource Intermediaries (Guaranty Trust Bank)
, Nigeria
12.2011 - 10.2012
- Provided excellent customer service, resolved inquiries and complaints, and maintained call records.
- Respond to customer inquiries regarding account balances, loan applications, interest rates, and bank policies.
- Participated in training and re-training for better service delivery.
- Adhered to standard operating procedures of the call center.
Intern
University of Ibadan Hotels
, Nigeria
- Rotated through front desk, restaurant, and housekeeping, gaining foundational experience in hospitality operations.
Education
Hospitality Management -
Southern Alberta Institute of Technology
Calgary, AB08.2024
Bachelor's Degree - Home and Hotel Management (Food Science and Nutrition)
Olabisi Onabanjo University
Nigeria08.2010
Skills
- Sales lead qualification
- Client communication
- Report generation
- Customer relationship management
- Staff training
- Time management
- Attention to detail
- Schedule management
- Proposal development
- Administrative support
- Social media content creation
Certification
First Aid and CPR/AED
Timeline
Sales and Marketing Coordinator
Calgary Airport Marriott-In-Terminal
01.2025 - Current
Guest Experience Expert
Calgary Airport Marriott-In Terminal
09.2023 - Current
Night Auditor
Acclaim hotel
06.2022 - 02.2023
Administrative Assistant
Westwind’s Corner Physiotherapy
06.2018 - 05.2022
Executive Administrative Assistant
Blue Lake Off Shore
11.2016 - 05.2022
Managing Director
Google’s Mpire
01.2015 - 10.2016
Call Center Agent
Resource Intermediaries (Guaranty Trust Bank)
12.2011 - 10.2012
Intern
University of Ibadan Hotels
Hospitality Management -
Southern Alberta Institute of Technology
Bachelor's Degree - Home and Hotel Management (Food Science and Nutrition)
Olabisi Onabanjo University