ADERINOLA ABIODUN OSHINOWO
Thorold,ON
Summary
Diligent professional with more than 10years of experience and a strengthen ability in customer service and innovation, record management, staff training and development, data entry. Aiming to leverage my skills to successfully fill the customer service managers role in business development and management
Overview
19
19
years of professional experience
Work History
Branch Manager
Doyin Oshinowo Enterprises
Ikorodu, Lagos, Nigeria
02.2010 - 08.2023
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Consulted customers to boost product sales and services.
- Provides customer services by greeting and assisting customer and responding there inquiries and complaints.
- Inventory stock and reorder when inventory drops to a specified level.
- Keep records of purchase, sales, and requisitions.
- Examine merchandise to ensure that it is correctly priced and displayed.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Resolved various issues impacting sales management and business operations.
Sales Representative
Tatote Enterprises
Ikotun, Lagos, Nigeria (Remote)
05.2005 - 04.2008
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and implemented sales strategies to increase profits.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Achieve agreed upon sales targets and outcomes within schedule.
Customer Service Manager
Honey Shade Nig. Ltd.
Ketu, Lagos, Nigeria
02.2005 - 04.2008
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Created and reviewed invoices to confirm accuracy.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints or comments as well as actions taken.
Education
Diploma - Business International Business
Niagara College
On The Lake04.2025
Higher National Diploma - Business Administration
Lagos State Polytechnic
Isolo, Lagos, Nigeria09.2010
Skills
- Verbal Communication
- Excellent Time Management Skills
- Sales Expertise
- Staff Recruitment
- Excellent Communication Skills
- Staff Supervision
- Excellent Team Leadership
- Build Customer Relationships
- Cash Handling and Banking
- Staff Training
- Customer Relations
Accomplishments
Have been part of the success story of Doyin Oshinowo Enterprise from inception.
Timeline
Branch Manager
Doyin Oshinowo Enterprises
02.2010 - 08.2023
Sales Representative
Tatote Enterprises
05.2005 - 04.2008
Customer Service Manager
Honey Shade Nig. Ltd.
02.2005 - 04.2008
Diploma - Business International Business
Niagara College
Higher National Diploma - Business Administration
Lagos State Polytechnic