Adera Abebe
Ottawa,Canada
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Delivery Driver
Uber
Ottawa, Ontario
02.2022 - Current
- Delivered food and packages to customers efficiently and promptly.
- Navigated routes using GPS to ensure timely arrivals.
- Communicated with customers regarding delivery status and updates.
- Ensured vehicle cleanliness and maintenance for safe operations.
- Provided excellent customer service to enhance overall experience.
Guest Service Associate/Night Auditor
Marriott International
Ottawa, Ontario
10.2021 - 10.2024
- Greeted guests upon arrival and checked them in to their accommodations.
- Answered incoming calls from potential customers to answer questions about hotel amenities, rates, availability.
- Processed payments for guest stays and other services rendered.
- Created reports on occupancy levels, sales figures, customer feedback surveys.
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
- Prepared detailed audit reports at the end of each shift.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Collaborated with other departments to provide an excellent guest experience.
Tourism Officer
Culture and Tourism Office
Addis Ababa, Ethiopia
07.2013 - 12.2020
- Developed and implemented tourism marketing plans to promote local attractions.
- Assisted with the preparation of promotional materials such as brochures, flyers.
- Organized and coordinated tours, events and activities for visitors.
- Conducted research on tourist trends and preferences in order to identify potential markets.
- Generated sales leads through networking activities with tour operators.
Education
Certificate - Hospitality
HT Hospitality Training Inc.
Ottawa, ON08-2021
Bachelor of Arts - History
Haramaya University
EthiopiaMaster of Arts - History And Heritage Managment
Debre Berihan University
EThiopiaSkills
- Guest relations and front desk operations
- Sales generation
- Customer service
- Team collaboration
- Effective communication
- Property management systems
- Cash handling
- Problem solving
Timeline
Delivery Driver
Uber
02.2022 - Current
Guest Service Associate/Night Auditor
Marriott International
10.2021 - 10.2024
Tourism Officer
Culture and Tourism Office
07.2013 - 12.2020
Certificate - Hospitality
HT Hospitality Training Inc.
Bachelor of Arts - History
Haramaya University
Master of Arts - History And Heritage Managment
Debre Berihan University