ADEOYE OLUWASEYIFUNMI OJELADE

• Conduct and document detailed assessments for individuals in Protective Care, monitoring physical conditions and ensuring appropriate medical attention when needed.
• Respond effectively to emergencies by assessing, intervening, and documenting critical incidents while maintaining a calm, supportive environment.
• Assist participants with immediate needs, including providing essential items and connecting them with appropriate resources and services.
• Maintain accurate and confidential electronic records, ensuring all documentation meets professional standards and supports continuity of care.
• Work collaboratively with healthcare professionals and external partners to ensure comprehensive support for community members.
• Maintained strict adherence to patient confidentiality guidelines, ensuring the protection of sensitive personal information.
• Conveyed critical information between patients, families, and healthcare team members effectively through clear communication channels.

• Provided mobile outreach services to community members experiencing homelessness, mental health challenges, and substance use issues, ensuring prompt and effective support.
• Built strong client relationships through consistent communication and trust-building, addressing concerns with empathy and connecting community members to essential resources.
• Tracked and gave the company-required, data accurately and on time using Microsoft Word and Excel, ensuring compliance with reporting standards.
• Ensured safety and operational efficiency by following established protocols, maintaining outreach vehicles, and adapting to dynamic community needs.
• Managed and swift response to averagely 20 incoming calls from WPS, WFPS, 311 and 211 calls per shift

• Understood and familiarized myself with participants' care plans, ensuring individualized and effective support.
• Performed daily duties such as meal planning, administering medications and PRNs as needed, cooking, cleaning, and home maintenance while ensuring adherence to safety protocols and maintaining a comfortable living environment.
• Assisted participants during times of crisis by using de-escalation techniques and intervention strategies.
• Maintained close working relationship with the Clinical team to ensure participants' needs were met and care plans were followed.
• Supported needs of 5+ residents under long-term care.

Directed logistics operations for a fleet of vehicles by utilizing logistics mobile apps to manage dispatch and assign delivery routes. Used the Route4Me Route Planner to create efficient routes, reducing fuel consumption and travel time.

Built strong customer relationships through consistent communication with key clients via phone, email, and in-person meetings. Personally handled complaints from A-list customers, fostering long-term relationships and encouraging referrals.

Supervised a team of drivers and administrative staff, assigning delivery tasks and monitoring performance. Trained drivers on routing and vehicle maneuvering, and trained office staff on logistics apps and tracking systems.

Implemented strategies to reduce operational costs and increase productivity by creating optimized delivery routes, identifying traffic hotspots, and communicating real-time updates to drivers. Tracked KPIs such as fuel usage and delivery times to drive improvements.

Mapped out route navigation to optimize deliveries, reducing delays and increasing the number of deliveries per day.

Engineered and organized multiple deliveries per van, reducing gasoline consumption and improving cost efficiency.

Suggested and implemented real-time tracking systems, improving pickup speed and customer satisfaction.

Coordinated daily delivery routes using spreadsheets and logistics apps, ensuring on-time delivery of packages across multiple regions.

Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.

Managed administrative tasks, including organizing schedules and preparing reports to ensure smooth program operations.

Organized and maintained student and staff records using Excel and secure filing systems, ensuring accuracy and confidentiality.

Facilitated communication between departments, parents, and staff by organizing meetings and mediating conflicts, promoting a positive learning environment.

Assisted in planning and executing educational events by coordinating logistics, securing venues, and managing resources such as materials and staff assignments.