Adeolu Adeyinka
Customer Service Rep/ Supervisor/ Lead
London,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Production Supervisor
Sante Manufacturing Inc.
Aylmer, ON
09.2021 - Current
- Conducted performance reviews to identify and rectify areas for skill improvement.
- Reviewed individual employee performance to correct issues and enhance productivity.
- Maintained top-notch quality control standards and eliminated downtime to maximize revenue.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Monitored manufacturing variances to achieve quality improvement while resolving product process and equipment problems.
- Supported safe and clean work environment by educating and directing personnel on use of control points, equipment and resources.
- Provided feedback and guidance to personnel regarding their job performance and development plans.
- Trained new staff on production processes and procedures.
- Developed comprehensive training programs for new hires in order to increase productivity.
- Performed regular quality checks throughout the production process to ensure customer specifications were met.
- Delegated tasks to employees and monitored accurate and timely completion of tasks to meet project milestones.
- Communicated effectively with other departments to ensure smooth workflow from start to finish.
- Assisted with troubleshooting equipment malfunctions or operational problems as needed.
- Ensured safety regulations were followed by all personnel in the production area.
- Supervised a team of 20+ employees, ensuring tasks were completed efficiently and accurately.
Warehouse Supervisor
Country Malt Group
Brampton, ON
08.2018 - 09.2021
- Monitored daily shipping, handling and receiving to promote smooth operations within the warehouse.
- Established and maintained good relations with customers, vendors and transport companies.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Supervised scheduling for freight and package shipments and managed return and transfer procedures.
- Generated warehouse shipping documents, packing lists and invoices.
- I reviewed the inventory sheet against shipments received and alerted the manager of discrepancies.
- Enforced strict safety procedures and protocols through successfully managing warehouse team members.
- Maintained and updated inventory records accurately.
- Conducted training sessions for new employees on proper use of equipment and safety protocols.
- Performed regular inspections of equipment, facilities, and personnel safety practices.
- Developed plans for reorganizing storage areas as necessary based on product volume changes.
- Reconciled daily inventory in the warehouse management system for tens of thousands of SKUs.
- Managed daily cycle counts to maintain accurate inventory levels at all times.
- Supervised loading and unloading of materials from incoming trucks.
- Addressed any problems that may arise during day-to-day operations in a timely manner.
- Complied with standards and protocol requirements regarding warehouse operations, shipping and receiving and material handling.
Kitchen Manager
America Best Wing
Dallas, Texas
09.2015 - 02.2018
- Trained employees on cooking techniques, safety standards and performance strategies.
- Maximized team performance by training new employees on proper food handling and restaurant protocols.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Utilized various preparation and cooking methods to create menu items in accordance with recipes.
- Planned kitchen staff schedules to maximize coverage and encourage collaboration.
- Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
- Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
- Ensured compliance with all applicable local, state and federal laws governing food service operations.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.
- Inspected equipment regularly to identify necessary repairs or replacements.
Education
Bachelor of Science - Business Management And Marketing
IRGIB AFRICA
Cotonou, Benin Rep.06-2013
Associate of Science - Business Administration
THE POLYTECHNIC IBADAN
Oyo State, NIgeria07-2007
Skills
- Schedule Management
- Quality Control
- Materials Handling
- Production Target Management
- Continuous Improvement
- Schedule Oversight
- Production Management
- Training and Mentoring
3
- Staff Management
- Staff Development
- Inventory Management
- Workflow Optimization
- Manufacturing
- Worker Training
Timeline
Production Supervisor
Sante Manufacturing Inc.
09.2021 - Current
Warehouse Supervisor
Country Malt Group
08.2018 - 09.2021
Kitchen Manager
America Best Wing
09.2015 - 02.2018
Bachelor of Science - Business Management And Marketing
IRGIB AFRICA
Associate of Science - Business Administration
THE POLYTECHNIC IBADAN