Adeola Ogunsanya
Calgary
Summary
Office Support Professional with several years of experience providing exceptional administrative and customer service support. Skilled in managing daily office operations, including scheduling, data entry, filing, and record keeping. Expertise in providing administrative support for daily processes and activities in a corporate environment.
Overview
10
10
years of professional experience
Work History
Associate Account Management
Sutherland Global
02.2024 - Current
- Managed parents, schools and providers account by Communicating with them via emails on status of their students, business and schools scholarship applications, reimbursements and billing.
- Informing clients of any missing documents crucial to the processing of their submitted applications, reimbursements and general funding questions of their account.
- Creating tickets for issues arising in clients accounts and communicate updates and resolutions of such tickets to Clients.
- Demonstrating empathy and understanding in writing in cases of clients with complex account situations.
CUSTOMER SERVICE RETENTION SPECIALIST
HGS CANADA
01.2023 - 02.2024
- Maintained confidentiality when dealing with sensitive information and records by maintaining the integrity of client's credit bureau database information, principal contact information and other matters of interest having effect on client's credit histories,
- Maintained database by entering new and updated customers account information and updated existing databases with new entries on a regular basis,
- Conducted call de-escalations to effectively assist upset customers
- Navigated CRM and other platforms to research solutions and document interactions.
Medical Office Assistant
Affinity Medical Clinic
06.2023 - 08.2023
- Performed data entry tasks with accuracy and speed utilizing MS office applications.
- Verified and updated patient information in EMR [Electronics medical records].
- Schedule and booked appointments and maintained calendars for patients,
Customer Service Representative
7X POWERED INC
03.2022 - 10.2022
- Listened to and responded to former and existing Rogers/Fido customer's enquiries and handled complaints in a way to build strategies for solving such issues..
- Asked probing questions to gain understanding of customer's needs.
- Promoted Rogers/Fido's goods and services, performed customer verification and expedited completion of customer services/order in an efficient manner and within company hour.
BUSINESS OWNER/ADMINISTRATIVE POSITION
Holars Salon and Store
10.2014 - 12.2020
- Promoted rebooking and loyalty in customer
- Operated cash register and credit card machine to receive payments customers.
- Attention to details in order to satisfy customers.
Education
DIPLOMA - MEDICAL OFFICE ASSISTANT
ABM COLLEGE
06.2023
Skills
- Call center experience
- Outstanding interpersonal skills
- Retention strategies
- Email etiquette
- Computer proficiency
- Data entry
- EHR software
Languages
English
Full Professional
Timeline
Associate Account Management
Sutherland Global
02.2024 - Current
Medical Office Assistant
Affinity Medical Clinic
06.2023 - 08.2023
CUSTOMER SERVICE RETENTION SPECIALIST
HGS CANADA
01.2023 - 02.2024
Customer Service Representative
7X POWERED INC
03.2022 - 10.2022
BUSINESS OWNER/ADMINISTRATIVE POSITION
Holars Salon and Store
10.2014 - 12.2020
DIPLOMA - MEDICAL OFFICE ASSISTANT
ABM COLLEGE
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