- Volunteering at community kitchens and food-related charities
- Passionate about balancing physical health with mental and emotional wellness
- I enjoy helping others and giving back to the community
- Participating in local clean-up initiatives
- Offering time and support to shelters for the homeless, women, and animals
Adeola Omotayo Asaolu
Customer Service Representative
Edmonton
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Customer Service Representative/Parent Coordinator
Victory House Edmonton
02.2025 - 08.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Relations Officer
The Royal House
01.2022 - 11.2024
- Collaborated with team members to identify areas for improvement in customer service delivery, resulting in better overall performance.
- Participated in cross-functional teams tasked with improving organizational performance through better alignment between sales, marketing, operations, and customer service functions.
- Maintained detailed records of customer interactions, tracking trends and identifying opportunities for process improvements.
- Made customers aware of current and new programs and services.
Housekeeper
Royal Birds Hotels
01.2019 - 01.2023
- Perform daily cleaning tasks, including vacuuming, dusting, and mopping.
- Change linens and make beds in accordance with hotel standards.
- Ensure cleanliness and orderliness of guest rooms and common areas.
- Collaborate with colleagues to efficiently manage workload during peak times.
Housekeeping Assistant
saint Jacobs residential living
12.2014 - 01.2019
- Assisted in cleaning and maintaining residential properties.
- Supported team in organizing and decluttering living spaces.
- Used and maintained cleaning equipment and supplies effectively.
Education
High School Diploma -
Saint Louis Grammar School
Akure, Ondo State01-2006
Skills
Strong attention to detail
Time management and organizational skills
Customer service
Problem-solving
Active listening
Product knowledge
Call management
Adaptability and flexibility
Complaint resolution
Time management
Data entry
Call center experience
Customer relations
Data collection
Problem resolution
Critical thinking
Decision-making
Team collaboration
Microsoft Excel
Appointment scheduling
Computer proficiency
Scheduling
Certification
Certificate in occupational health and safety
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Interests
Timeline
Customer Service Representative/Parent Coordinator
Victory House Edmonton
02.2025 - 08.2025
Customer Relations Officer
The Royal House
01.2022 - 11.2024
Housekeeper
Royal Birds Hotels
01.2019 - 01.2023
Housekeeping Assistant
saint Jacobs residential living
12.2014 - 01.2019
High School Diploma -
Saint Louis Grammar School
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