ADEOLA IDOWU
Montreal,QC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Warehouse Operations Associate
Rudsak
11.2023 - 03.2024
- Streamlined warehouse processes by implementing efficient inventory management systems.
- Enhanced order fulfillment accuracy by conducting regular audits and addressing discrepancies promptly.
- Reduced shipping errors by meticulously cross-checking invoices with actual shipments.
- Increased workplace safety by enforcing proper handling techniques and maintaining a clean, organized environment.
- Checked packages and merchandise for damage and notified vendors.
Customer Care Representative
Union Bank
02.2021 - 08.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Managed high call volume with exceptional professionalism and efficiency.
- Monitored social media platforms for any customer complaints or inquiries, addressing them promptly through appropriate channels.
- Assisted call-in customers with questions and orders.
Credit Officer
Success Digest Growth
01.2020 - 01.2021
- Enhanced credit decision-making by conducting comprehensive financial analysis and risk assessments.
- Reduced delinquency rates by implementing effective portfolio management strategies.
- Streamlined loan approval processes with the development of standardized credit policies and procedures.
- Improved cross-functional collaboration, working closely with sales and operations teams to meet business objectives.
- Increased customer satisfaction scores by promptly addressing concerns and resolving issues related to credit products.
- Organized and finalized loan applications for underwriter review.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
Education
Higher National Diploma - Business Administration And Management
Lagos State Polytechnic
Lagos Nigeria 02.2020
Skills
- Complaint resolution
- Call Management
- Data Collection
- Data Entry
- Product Knowledge
- Microsoft Office Suite
- Product Sales
- Risk Analysis
Timeline
Warehouse Operations Associate
Rudsak
11.2023 - 03.2024
Customer Care Representative
Union Bank
02.2021 - 08.2023
Credit Officer
Success Digest Growth
01.2020 - 01.2021
Higher National Diploma - Business Administration And Management
Lagos State Polytechnic
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