- Music
- Reading
- Sewing
Adeola Adejumobi
Montreal,QC
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Cadbury Nigeria Plc Company
Lateef Jakande Way Ikeja, Lagos, Nigeria
02.2021 - 03.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
Administrative Assistant
Modesty Excel Private Secondary School
Ibadan
01.2018 - 09.2020
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
Education
Master of Science - Public Administration
Adekunle Ajasin University
Akungba Akoko,Ondo State.01-2017
Bachelor of Science - Pubic Administration
Lead City University
Ibadan, Oyo State, Ngeria.01-2012
Skills
- Customer service
- Effective problem resolution
- Attentive listening abilities
- Responsive to new challenges
- Team collaboration
- Computer proficiency
- Customer relations
- Time management
- Relationship building
- Customer satisfaction measurement
- Customer relationship management (CRM)
- Complaint resolution
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
Proficiency Certificate in Management. 2013
corporate Etiquette and Leadership Course. 2012
Global Emerging Leaders Boot Camp Basic Level Course. 2018
Interests
Timeline
Customer Service Representative
Cadbury Nigeria Plc Company
02.2021 - 03.2023
Administrative Assistant
Modesty Excel Private Secondary School
01.2018 - 09.2020
Master of Science - Public Administration
Adekunle Ajasin University
Bachelor of Science - Pubic Administration
Lead City University