Adeniyi Okunade
Miramichi,NB
Summary
Adept at optimizing warehouse operations and enhancing customer satisfaction, I leveraged inventory management and communication skills at Envirem Organics Inc to streamline processes and improve efficiency. My proactive approach to team collaboration and customer service significantly boosted order fulfillment accuracy, contributing to a noticeable increase in client retention.
Overview
12
12
years of professional experience
Work History
Shipping and Receiving/ Truck Shunting
Envirem Organics Inc
09.2021 - Current
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
- Pulled, verified, and packaged items for shipment.
- Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Collaborated with sales teams to meet deadlines for special orders or expedited shipments, ensuring customer satisfaction through prompt service.
- Established safety protocols within the workplace, reducing accidents among employees during daily tasks while maintaining OSHA compliance standards.
Travel Consultant/ Managing Director
Savings Vacation and Tours
01.2019 - 08.2021
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Collected, handled and documented payments for travel services and associated feels.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
- Handled sensitive information with professionalism and discretion.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
- Collaborated with team members to optimize travel recommendations and share industry knowledge.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
- Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
- Organized group tours, ensuring a seamless experience from start to finish for all participants.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
Material Handler
Red Oak Food Limited
07.2019 - 08.2021
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
- Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
- Adhered to strict quality control measures, inspecting inbound shipments for accuracy and condition upon arrival.
- Ensured compliance with safety regulations, leading to reduction in workplace accidents.
Travel Administrative Consultant
GEO Travel & Tours
11.2017 - 12.2018
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Enhanced team productivity by providing ongoing training and support to staff members.
- Mentored new team members on contract administration processes.
- Maintained accurate record-keeping systems, ensuring data integrity and easy retrieval when needed.
- Organized travel arrangements for executives and staff, reducing costs while maximizing convenience.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Arrange and coordinate meetings with other travel center managers. Arrange management travel and bookings.
- Visa application and appointment booking.
- Organizing travels from beginning to end, including tickets, accommodation, and transportation.
- Maintain relationships with Customers.
Travel Consultant/ Administrative Assistance
Travel Beta & Tours Ltd
06.2015 - 10.2017
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Handled sensitive information with professionalism and discretion.
- Administrating and Data Entry of Daily Application Job.
- Provide general support and direct visitors to the appropriate department.
Travel Consultant/Administrative Assistant
Wakanow.com Limited
05.2012 - 05.2015
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Handled sensitive information with professionalism and discretion.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
Education
Bachelor Of Science - Mathematics And Statistics
University of Lagos
Akoka, Yaba, Lagos, Nigeria10.2011
Skills
- Receiving Processes
- Warehouse Operations
- Order Fulfillment
- Inventory Management
- Communication Management
- Data Entry
- Team Collaboration
- Customer Service
- Forklift Operations
- Standards Documentation
- Equipment Inspection
Languages
English
Full Professional
Yoruba
Full Professional
Timeline
Shipping and Receiving/ Truck Shunting
Envirem Organics Inc
09.2021 - Current
Material Handler
Red Oak Food Limited
07.2019 - 08.2021
Travel Consultant/ Managing Director
Savings Vacation and Tours
01.2019 - 08.2021
Travel Administrative Consultant
GEO Travel & Tours
11.2017 - 12.2018
Travel Consultant/ Administrative Assistance
Travel Beta & Tours Ltd
06.2015 - 10.2017
Travel Consultant/Administrative Assistant
Wakanow.com Limited
05.2012 - 05.2015
Bachelor Of Science - Mathematics And Statistics
University of Lagos
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