Adeniyi Awosanya
Kitchener,ON
Summary
A highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
First City Monument Bank
Yaba, Lagos, Nigeria
01.2022 - 04.2024
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Worked collaboratively with team members to achieve goals.
- Actively contributed to the improvement of department processes.
- Attended regular team meetings to discuss best practices.
- Navigated multiple software applications while assisting customers.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained a high level of professionalism when dealing with difficult customers.
Direct Sales Representative
Heritage Bank PLC
Ikeja, Lagos, Nigeria
03.2020 - 11.2022
- Managed inventory levels to ensure adequate supply of products on hand.
- Maintained up-to-date knowledge of company's products and services.
- Followed up with customers post-sale to ensure satisfaction with their purchase experience.
- Demonstrated product features to align with customer needs.
- Wrote sales proposals, set up contracts and finalized deals.
- Visited potential and current customers at personal and business locations to promote products.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Negotiated contracts and pricing terms for mutual benefit.
Customer Service Representative
Beauty Essentials By Sleame
Berger, Lagos , Nigeria
02.2017 - 04.2020
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Implemented innovative methods for streamlining the customer service process.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed positive relationships with customers through friendly interactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Delivered exceptional service by empathizing with customer concerns.
- Resolved customer complaints promptly and efficiently.
Manager
Adebabs logistics
Ogun State , Nigeria
11.2015 - 12.2016
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Established processes to ensure efficient workflow throughout the organization.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Monitored staff performance and addressed issues.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Developed long-term partnerships with external vendors.
- Member of the decision-making body for company-wide objectives.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Delegated work to staff, setting priorities and goals.
Education
Post-Degree Certificate - Management And Leadership Development
Conestoga College
Ontario 12-2024
Higher National Diploma - Business Administration And Management
Yaba College of Technology
Lagos, Nigeria12-2018
National Diploma - Business Administratio And Management
Federal Polytechnic Ilaro
Ogun State , Nigeria10-2015
Skills
- Quality Assurance
- Willingness to Learn
- Business Relationship Management
- Staff Recruitment and Hiring
- Customer Service
- Sales Support
- Relationship Building
- Adaptable to market fluctuations
- Self Motivation
- Effective Communication
- Team Collaboration
- Active Listening
- Adaptability
- Customer relationship development
Timeline
Customer Service Representative
First City Monument Bank
01.2022 - 04.2024
Direct Sales Representative
Heritage Bank PLC
03.2020 - 11.2022
Customer Service Representative
Beauty Essentials By Sleame
02.2017 - 04.2020
Manager
Adebabs logistics
11.2015 - 12.2016
Post-Degree Certificate - Management And Leadership Development
Conestoga College
Higher National Diploma - Business Administration And Management
Yaba College of Technology
National Diploma - Business Administratio And Management
Federal Polytechnic Ilaro
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