ADENIRAN JOHN OMOTADE
Cyber Security
Halifax,NS
Summary
I'm a self-motivated, result oriented and patient individual with exceptional analytical skills in solving technical problems ability to collaborate and work in tandem with various sectors in achieving and exceeding set goals and target.
My objective is to deliver premium services in a challenging work environment using practical measures as well as my acquired knowledge and skills to enhance value added services and utilization of resources to place the organization I work in, above all competitors using goal-oriented methods consistent with company standard.
Overview
12
12
years of professional experience
Work History
Technical Sales & Support Manager
ESET Nigeria West
Lagos
02.2019 - Current
- Managed technical integration of the ESET extended detection and response solution (XDR) which provides advanced risk assessment, incident response, investigation and remediation capabilities
- Managed the integration of Data Loss Prevention solution (DLP) with data classification to protect organization against insider threats, data loss and support regulatory compliance
- Managed the integrated CRM help desk platform for responding and resolving support queries from customers
- Overseeing the sales process from start to finish, including handling customer complaints and questions about products
- Managed the team’s schedule to ensure that they are meeting their daily and weekly goals
- Analyzing customers' needs and recommending security solution that meets customers requirement
- Creating proposals for partners or customers with respect to the requested/related technical products
- Identifying new opportunities by assessing environment and devising and implementing winning strategy by creating a sales relationship with potential customers
- Meeting SLA target and goals
- Provide technical advice and guidance to the sales force to resolve product or service requests and close existing and prospective opportunities
- Designed and delivered ESET technical sales presentations to prospects and presented benefits and value of ESET cyber security solutions.
- Analyzed market trends, competitor performance and product strengths.
- Suggested ideas for product evolution and modification by submitting market trend and requirement.
- Captured opportunities for additional sales by identifying upsell and cross sell opportunities during project implementation and rollout with existing accounts.
- Oversaw detailed program rollout from conception to initiation to production and maintenance.
Technical Support Manager
ESET Nigeria West Africa
Lagos
02.2017 - 01.2019
- Conducting user acceptance testing for product validation
- Proof of concept implementation for prospective customers on ESET Enterprise security solutions
- Building relationships with clients and encouraging long-term association
- Providing customers with detailed technical requirements and concepts
- Implementing pre-sales and after-sales support services and SLA contracts
- Developed and implemented training initiatives for new hires.
- Tracked KPIs and created continuous improvement plans.
- Supervised ESET security solution implementation, reported issues and escalated those that required further assistance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited and developed employees for level 1 and level 2 technical support services.
- Conducted ESET cyber security product testing and evaluating new modules/upgrade before roll-out
- Performing periodic monthly, quarterly and annual maintenance on customers ESET Enterprise security solutions
- Diagnosing analyzing and solving software faults on ESET Enterprise solutions
- Closely working with Business Development Managers and Partner Account Managers on technical pre-sales presentations to prospective customers
- Constantly educating the sales team ensuring the team stays compliant with latest development and product upgrades
Technical Support Specialist
ESET Nigeria West
Lagos
02.2014 - 01.2017
- Managed the Installation & configuration of ESET Enterprise Security solution which include, Enterprise Endpoint Protection, Cloud Sand-boxing, Multifactor Authentication, Data Encryption on company’s infrastructure
- Provided high-level technical support for ESET cyber-security solutions by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Effecting website change logs and web content management on typo3
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Logging and escalating unresolved queries from customers to ESET HQ team
- Training of ESET staffs and customers IT admin on product knowledge and upgrade
- Preparing and forwarding SLA contract to clients and account department for effective billing
- Soft wear roll-out, testing and evaluating new solution
I.T Administrator
ANBAS Energy Systems
Lagos
04.2012 - 02.2014
- Server and network administration
- Website design and content management
- Collaborated with team members to achieve target results.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
I.T officer
System Specs
01.2011 - 01.2012
- Managed the biometrics data capturing
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team-building activities to enhance working relationships.
IT Network Administrator
General Data Engineering Services (SKANNET)
Ibadan
01.2009 - 01.2010
- Installed and maintained V-SAT and network access points
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Supervised the termination and installation of Fiber Optics link
- Supervised the 802.11X Wireless network survey and implementation for Ilupeju Lagos.
- Responsible for designing network plan using Microsoft visio
- Responsible for customer care relations
Education
CEH (ECC7420195386) -
EC-Council
05.2001 -
CySA+ (COMP001021745534) -
Comptia
05.2001 -
ITIL® 4 Foundation GR671146639AO -
AXELOS
05.2001 -
MCITP (7467314) -
Microsoft
CCNA #CSCO11688600 -
CISCO
B.Sc. - Computer Science
University of Agriculture Abeokuta
Skills
Cyber-Security
Problem-Solving Skills
Technical Aptitude
Attention to Detail
Communication Skills
A Desire to Learn
Ability to learn fast
Customer Relations
Aviation and football enthusiast
I have an in-depth passion for aviation watching the big birds, take to the sky always remain a pleasant sight for me, while i enjoy watching football for leisure.
Timeline
Technical Sales & Support Manager
ESET Nigeria West
02.2019 - Current
Technical Support Manager
ESET Nigeria West Africa
02.2017 - 01.2019
Technical Support Specialist
ESET Nigeria West
02.2014 - 01.2017
I.T Administrator
ANBAS Energy Systems
04.2012 - 02.2014
I.T officer
System Specs
01.2011 - 01.2012
IT Network Administrator
General Data Engineering Services (SKANNET)
01.2009 - 01.2010
CEH (ECC7420195386) -
EC-Council
05.2001 -
CySA+ (COMP001021745534) -
Comptia
05.2001 -
ITIL® 4 Foundation GR671146639AO -
AXELOS
05.2001 -
MCITP (7467314) -
Microsoft
CCNA #CSCO11688600 -
CISCO
B.Sc. - Computer Science
University of Agriculture Abeokuta