ADENIRAN JOHN OMOTADE

• Responsible for implementing remediation procedures for compromised devices and user accounts.
• Contributed to the implementation of Microsoft Intune at the university.
• Reduced incident resolution time by 45% through efficient prioritization and troubleshooting techniques.
• Responsible for implementing operating system image, VPN access, multi-factor authentication, and network print access.
• successfully managed a high volume of incident tickets, consistently meeting or exceeding SLAs.

• Managed the IT infrastructure, administration, and procurement at the North End Community Health Center, overseeing services for the dental clinic, mobile outreach, housing first, and Overlook harm reduction housing.
• Efficiently managed the security infrastructure, implementing ESET endpoint protection and Meraki firewalls for the clinic using the ConnectWise Remote Monitoring and Management tool, resulting in a 45% reduction in security incidents.
• Implemented a migration to Microsoft Office 365 with zero downtime, ensuring uninterrupted productivity for 150+ users.
• Implemented an extensive upgrade of the dental imaging infrastructure, enhancing data capture and storage, improving patient care, and reducing response time by 40%.

Managed a 5-man technical support unit:

• Successfully led a team providing Level 1 and 2 technical support to 500+ organizations across West Africa, meeting SLA contracts.
• Successfully implemented the ESET extended detection and response solution (XDR) across West Africa.
• Generated significant revenue by securing paid SLA contracts for prospective customers, increasing revenue from $20,000 to over $100,000 within 3years.
• Implemented data loss prevention solutions (DLP) with data classification to protect organizations against insider threats.
• Created proposals and standard operating procedures for partners and customers related to technical products, ensuring consistency and clarity in product delivery. and ensure compliance with regulatory security policies.

• Successfully built a Technical Support unit for ESET West Africa
• Successfully implemented ESET multifactor authentication and data encryption to ensure customers compliance with respective regulations.
• Implemented proof-of-concept solutions for prospective customers, leading to an 85% conversion rate.
• Performed periodic maintenance on customers' ESET enterprise security solutions, ensuring 100% uptime."

• Successfully led the implementation of comprehensive ESET Enterprise Security solutions, encompassing enterprise endpoint protection, cloud sand-boxing, multifactor authentication, and data encryption
• Delivered high-level technical support for ESET cyber-security solutions, consistently meeting department and team service level goals by resolving inquiries through phone, email, and remote connection.
• Resolved critical security incidents by quickly identifying and mitigating a cyber threat, preventing potential data breaches, and ensuring business continuity.