Service-oriented Customer Relations with over 10 years in supply chain, transportation, distribution, manufacturing, sales marketing, and Communications. Dedicated to achieving targets while providing excellent customer Support and customer service & communication. Superior record of surpassing expectations and meeting deadlines.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Manager Transportation & Distribution
Metro Supply Chain
09.2017 - 11.2022
Manage the logistics strategy by setting KPIs and streamlining transportation routes, shipping modes, frequencies, and handling
Establish carrier/supplier evaluation criteria and methods of analysis to develop monthly performance scorecards; monitor progress and update performance scorecards
Negotiate logistics carrier rates and establish parameters for negotiating terms and conditions
Collaborate with key departments to integrate logistics with business systems and processes and evaluate/recommend system improvements
Communicate and resolve transportation issues with customer service, warehousing, operations, and strategic planning.
Monitor market changes and industry data to ensure cost effective and timely solutions are implemented
Lead monthly meetings with customer service and transportation providers to review carrier activity, control costs including P&L statements, Review incident reports and select service providers based on the monthly performance scorecard
Manage interruptions and changing priorities caused by rush orders, white glove service, changeover projects, customer returns, shipping delays and determine optimal solutions
Ensure carrier compliance with company policies and procedures for product transit or delivery
Maintain and develop positive business relationships with a customer's key personnel (customer service, sales team)
Develop reports and dashboards for management and finance review
Participate in budget development and monthly status reviews
Stay abreast of current legislations and regulations that apply to logistics operations in the supply chain and monitor product import or export processes to ensure compliance
Other comparable and related duties, as assigned
Operations Manager
World Wide Logistics - Logistics & Customer Support
09.2014 - 08.2017
Responsible for all day-to-day domestic transportation operations across the region including packaged truck (LTL/FTL), small package, and bulk. Ensure compliance to local laws/regulations.
Drive a transportation strategy within the region. Partner with Logistics Procurement on carrier selection and strategy implementation. Act as a transportation subject matter expert.
Accountable for developing and owning a pipeline of transportation-related optimization savings. Drive policy change or improvement initiatives through data analytics and trends.
Support the financial budget/outlook process including freight accruals.
Establish best in class partnerships. Point of contact to the carrier base.
Execute review meetings with carrier base. Provide risk-based assessment and define requirements to support RFQs, bids and the carrier portfolio.
Define targets for KPIs and the carrier review process. Release carrier/transportation scorecards. Maintain framework for carrier evaluations. Develop action plans for continuous improvement.
Provide reporting and visibility including operational and financial metrics and in-transit shipments. Deliver analytics (reports, dashboards, KPIs) with data driven insights.
Create and maintain process descriptions and guidelines. Implement best practices and standards.
Support the freight settlement and claims process. Conduct quality/safety incident investigations.
Proactive management and communication of market conditions and associated risks. Drive clear communication and mitigation plans.
Drive forecasting process to ensure proper capacity is secured within the market. Create model to simplify carrier onboarding and allow for alternative carrier, mode, and/or lane options.
Define and influence global reports and other presentation materials as required.
Senior Logistics Coordinator
Labatt Breweries
02.2011 - 08.2014
Responsible for Tier 2 distribution of import beer in central, western Canada, and across international waters. Plans orders and quantities, facilitate transportation, monitor shipments, communicate risks to import managers and directors.
Communicate daily with our 3PL carriers for load updates, shipment update, routes, distribution, and fulfilment of all transport with US, and Mexico, as well as international waters
Work daily and closely with custom’s broker to make sure all document for shipments is up to par to clear customs without any issues, e.g., ACI Manifest BOL, POD, Certificate of origin for NAFTA, Custom’s, and Commercial invoice, T20, T30, and A8A documentation, etc.
Responsible for order and inventory accuracy in the SAP ERP, TMS and FM Info system for breweries and Distribution Centers within region.
Responsible for processing orders in SAQ Web Based Application System. Conduct brewery & Distribution Centers inventory counts by communicating daily with bonded warehouse, carriers, customs broker, etc.
Execution of daily tasks on order and inventory accuracy resulting in system data integrity. This has a direct contribution to cost effective decision being made in the
Supply and Deployment planning processes with the result of related business targets being met.
Ensuring that the inventory management system agrees with external warehouses at all times and reflective of inventory in-transit and on-hand throughout the warehouses and in the Brewery.
Daily maintenance of warehouse discrepancy report. Daily maintenance Brewery and warehouse transfer orders.
Expediting of in-transit delivery.
Responsible for Key Performance Indicators: Inventory Accuracy, Customer order fill rate, Inventory transaction accuracy. Responsible for monitoring returnable packaging loss within their regions.
Responsible for processing system Quality Control holds. Conduct brewery physical inventory counts. Processing system rebate beer. Responsible for the Excise tax credit submission.
Support, analyze, and lead initiatives and functions related to freight flow, order inquiries and import transportation management, and follow up with EDI release with carriers and brokers
Facilitate daily stakeholder meetings to discuss upcoming risks and opportunity
Logistics Coordinator
Walmart Logistics
05.2008 - 01.2011
Communicate with vendors, 3PL carriers, DC teams, Walmart Home Office (WMHO) & Stores via telephone, and email exercising a high level of urgency.
Accurately document Client requests via the Salesforce CRM system & SAP to ensure full circle resolution on all requests, while following set Standard operating procedures.
Prepare National reports (store delivery schedules, off schedule, daily load reports, etc.) for all DCs within specified deadlines.
End to end carrier delay reporting, ensuring store notification and follow up by tracking
load arrivals and departures daily and research late deliveries by taxonomy code.
Sound working knowledge of Operations in the Distribution Centers.
Responsible for working Dispatch queue during the off-shift hours, which includes building loads,
stock transfers, cross docks, pallet loads etc.
Complete trailer load, revisions, temporary window blockings, for all 3PL Carrier’s FTL and LTL trailers. Assist Stores / Carriers / DCs with emergency preparation and resolution (reefer requests,
temperature integrity investigations, storage trailers, trailer accidents, product recalls, planned and unplanned power outages).
Coordinate MTR requests with the sites and follow up with WMHO / Stores, work with DC Operations, Stores, WMHO and Carriers on special events and programs.
Moderate Regional network calls with DC’s and WMHO for Operational readiness.
Tender loads in WTMS ensuring a timely receipt by the carrier and accuracy of the load data –PDC, HVDC & RDC
Follow and maintain a working knowledge of the NOC policies, procedures, and SOP’s.
Cross train others to demonstrate how to perform tasks and duties in a safe manner
Education
High School Diploma -
Emery Collegiate Institute
Toronto, ON
Diploma - Applied Information Technology
Canadian College of Business & Computers
Toronto, ON
Diploma - Honors - Computer Engineering
Humber College
Toronto, ON
PMP – In Training -
University of Toronto
Toronto, ON
Skills
Transportation Management
Ground Transportation
Transportation Modes
Freight Transportation
Transportation Safety
Transportation Arrangements
Transportation Manifests
Transportation Proficiency
Overseeing Transportation
Transportation Coordination
Transportation Analysis
Transportation Solutions
Managing Transportation
Transportation Finance
Transportation Planning
Transportation Regulations
Transportation Design
Transportation Logistics
Transportation Sourcing
Distribution
Accomplishments
Increased revenue by a margin 15% through effectively helping with sourcing and negotiation in the second quarter resulting 20 Million dollars in revenue .
Used Microsoft Excel to develop inventory tracking spreadsheets.
Supervised team of 12 staff members.
Achieved recognition by completing a knowledge base project with accuracy and efficiency.
Certification
PMP Certification
Timeline
Senior Manager Transportation & Distribution
Metro Supply Chain
09.2017 - 11.2022
Operations Manager
World Wide Logistics - Logistics & Customer Support