Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ADENIKE SUMOYAT FETUGA

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth

Overview

6
6
years of professional experience

Work History

Customer Service Representative

TRADE DEPOT COMPANY
LAGOS,NIGERIA
09.2021 - 07.2024
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.

Customer Service Representative

PALMPAY LIMITED
LAGOS,NIGERIA
03.2018 - 07.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.

Education

Bachelor of Science - Business Administration

UNIVERSITY OF LAGOS
LAGOS,NIGERIA
03.2018

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Call center experience
  • Computer Proficiency
  • Complaint Handling
  • Client Relations
  • Customer satisfaction measurement

Languages

English
Full Professional

Timeline

Customer Service Representative

TRADE DEPOT COMPANY
09.2021 - 07.2024

Customer Service Representative

PALMPAY LIMITED
03.2018 - 07.2021

Bachelor of Science - Business Administration

UNIVERSITY OF LAGOS
ADENIKE SUMOYAT FETUGA