ADENIKE POPOOLA
Saint John,NB
Summary
Personable and dedicated customer service representative with extensive experience in the customer care industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Overnight Associate
Walmart Inc.
Saint John, New Brunswick
12.2023 - Current
- Checked shelves in department to determine replenishment needs
- Recommended, selected, and located merchandise based on customer desires
- Pulled items from stock using lift equipment and added to shelves or bins
- Stock shelves and supplies and organize displays to focus customer attention on specific items
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Organized and maintained the sales floor by moving products around according to their categories.
- I worked closely with team members to ensure efficient workflow throughout the shift.
- Performed regular price checks on merchandise to ensure accuracy.
- Checked expiration dates on food items before restocking shelves.
- Conducted regular inventories of stock levels in order to inform management about shortages or overages.
Customer Care Representative
Nodrote Loan Investment Company
Lagos, Nigeria
09.2021 - 07.2023
- Responded to telephone inquiries and complaints following standard operating procedures
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided
- Resolved customer complaints promptly and efficiently
- Adhered strictly to confidentiality guidelines when dealing with sensitive customer information
- I contacted customers about potential service upgrades, new Update About services and account changes
- Engaged in conversation with customers to understand needs, resolve issues, and answer product questions.
- Provided accurate, valid, and complete information to customers.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
Sale Representative
Samsung Office
Lagos, Nigeria
04.2018 - 03.2020
- At the frontline making engagement with customers
- Communicated product features, advantages, and benefits to customers
- Developed and maintained strong customer relationships and networks within designated sales territory
- Attended scheduled training sessions and department meetings to build expertise
- Performed regular follow-ups with prospects to close deals in a timely manner
- Answered inquiries from prospective customers regarding features of products and services offered
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients
- Recommended changes in products and services based on customer feedback.
Billing Assistant
Onet (Odua Telecoms) Limited
Lagos, Nigeria
11.2013 - 12.2015
- In charge of the customers billing and financial operations
- Maintaining positive Accountable for creating invoices and memos
- Ensured compliance with relevant regulations related to billing operations
- Enter new customer information into the system, including credit limits and payment terms
- Generated and sent invoices, reminders, and notices to customers and third parties
- Skilled in preparing reports on daily, weekly, and monthly billing activities
- Developed and maintained billing system processes to ensure the accuracy of invoices.
- Maintained accurate records of all transactions processed within the billing system.
Education
Marketing -
New Brunswick Community College
05.2025
Chartered Graduate Diploma In Marketing -
National Institute In Marketing of Nigeria
01.2018
Bachelor of Science: Marketing -
The Federal Polytechnic Of Ado Ekiti
09.2017
National Diploma In Marketing -
The Federal Polytechnic Of Ado Ekiti
09.2013
Skills
- Data Collection
- Customer Service Excellence
- Customer Retention Abilities
- Inside and Outside Sales
- Product Promotion
- Maintaining Customer Database
- Product Knowledge
- Remote Office Availability
- FIFO stocking
- Merchandising expertise
Timeline
Overnight Associate
Walmart Inc.
12.2023 - Current
Customer Care Representative
Nodrote Loan Investment Company
09.2021 - 07.2023
Sale Representative
Samsung Office
04.2018 - 03.2020
Billing Assistant
Onet (Odua Telecoms) Limited
11.2013 - 12.2015
Marketing -
New Brunswick Community College
Chartered Graduate Diploma In Marketing -
National Institute In Marketing of Nigeria
Bachelor of Science: Marketing -
The Federal Polytechnic Of Ado Ekiti
National Diploma In Marketing -
The Federal Polytechnic Of Ado Ekiti
Similar Profiles
Alexandra FranciscoAlexandra Francisco
Merchandising and Stocking Associate at Walmart Inc.Merchandising and Stocking Associate at Walmart Inc.
Sonya CurtisSonya Curtis
AC FLIB AEP, Automation Exception Processor at Walmart Inc.AC FLIB AEP, Automation Exception Processor at Walmart Inc.
Rachelle PericlesRachelle Pericles
Market Coordinator at Walmart Inc.Market Coordinator at Walmart Inc.
Henrietta PritchettHenrietta Pritchett
People Lead at Walmart Inc.People Lead at Walmart Inc.
Leeya DupuisLeeya Dupuis
Office Assistant at Cherished Pet Memorial ServicesOffice Assistant at Cherished Pet Memorial Services