Adenike Oladele
Saskatoon,SK
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Associate
Latter House Glory Foods
Saskatoon, Saskatchewan
11.2024 - Current
- Assessed customer needs to provide assistance and information on product features.
- Ticketed, arranged and displayed merchandise to promote sales.
- Received and displayed product shipments on store retail shelves upon delivery.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Answered incoming telephone calls to provide store, products and services information.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Collected payments and provided accurate change.
Support Worker
Heritage Care Home
Lagos Nigeria
07.2019 - 08.2022
- Assisted in the development of social skills through group activities and one-on-one interactions.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
- Conducted household tasks, including cleaning and laundry, to maintain a clean and safe living environment.
- Supported clients' social, physical and emotional needs to help integrate into local community.
- Participated in professional development and training sessions to enhance care quality and support provided.
- Supported clients with mobility needs, including the use of wheelchairs and transfers.
- Assisted clients with daily living activities, such as personal hygiene and meal preparation.
Continuing Care Assistant
Crystal Conscience Home
Lagos Nigeria
08.2015 - 05.2019
- Planned and served meals and snacks to patients according to prescribed diets.
- Helped residents walk with or without self-help devices.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Encouraged independence among residents and patients while providing assistance when needed.
- Documented activities and recorded information in EMR system.
- Responded quickly in emergency situations following appropriate protocols for each situation.
- Assisted in the preparation of meals and snacks for patients according to their dietary needs.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Customer Care Representative
MTN Nigeria
Lagos
09.2009 - 11.2014
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Offered resolutions to de-escalate calls and solve customer issues.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Consulted with customers to resolve service and billing issues.
- Maintained records of customer interactions, transactions, comments and complaints.
- Attended regular training sessions on updates and changes within the industry or organization.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
Education
Diploma - Caregiving
Alison Empower Yourself
Online01-2023
Post-Graduate Certificate - Business Administration
Kaduna Polytechnic
Kaduna04-2005
Higher National Diploma - Business Administration
Kaduna State Poltechnic
Zaria09-2001
Skills
- Upselling
- Retail loss prevention
- Promotional support
- Customer needs assessment
- Negotiation tactics
- Goal tracking
- Privacy and confidentiality
- Personal hygiene assistance
- Healthcare ethics
- Compassionate caregiving
- First aid and CPR
- Daily living care
- Feeding assistance
- Client relations
- Relationship building
- Computer proficiency
- Time management
- Call center operations
- Customer relations
- Documentation
- Microsoft office expertise
- Customer relationship management (CRM)
- Sales expertise
Affiliations
- Strong interpersonal and organizational skills.
- Adaptable, flexible and opened to change with the ability to learn fast.
- Ability to work independently and a good team player.
- Reliable and dependable with the ability to work under pressure.
- Excellent Oral and Written communication skills.
- a valid driver's license
Certification
- Dilpoma in Caregiving Jan 2023
- OHS Standard First Aid, CPR and AED Dec 2024
- Diploma in Caregiving Jan 2oo3
Languages
English
Professional
Timeline
Sales Associate
Latter House Glory Foods
11.2024 - Current
Support Worker
Heritage Care Home
07.2019 - 08.2022
Continuing Care Assistant
Crystal Conscience Home
08.2015 - 05.2019
Customer Care Representative
MTN Nigeria
09.2009 - 11.2014
Diploma - Caregiving
Alison Empower Yourself
Post-Graduate Certificate - Business Administration
Kaduna Polytechnic
Higher National Diploma - Business Administration
Kaduna State Poltechnic
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