Adena Singh
Whitchurch–Stouffville,ON
Overview
4
4
years of professional experience
Work History
Partner Business Coordinator
CDW Canada
Toronto, ON
10.2022 - Current
- Liaise with the Partner Business Manager and various Hybrid Infrastructure Solution partners in strategizing vendor engagement programs and activities to align with the business objectives and deliverables.
- Oversee the daily operational management of the portfolio’s Marketing Development Funds (MDF) for vendor activities via partner portals and execute claiming.
- Manage contract creation, track changes in work under contracts, and conduct quarterly reviews to support the re-forecast submissions of the portfolio’s funding plans.
- Lead the internal application and execution of the HPE Engage and Grow Incentive Project.
- Support the development and administration of partner communication and programs from Vendor Partners to the CDW sales teams to leverage their involvement with the Product & Partner Management team.
- Collaborate with cross-functional teams such as the Marketing Team to organize and support the seamless execution of multichannel campaigns and sales enablement activities on Workfront and with Finance to ensure all marketing activities are invoiced and processed on time.
- Work alongside the Product & Partner Management Operations team to deliver comprehensive training for new hires on departmental processes.
- Compile insights from business data analysis via Power BI to create reports and support the development of marketing strategies aimed at maximizing growth opportunities.
- Ensure assigned vendor partners' product/SKU information is accurate on SPS, update vendor policies and procedures, and review daily operating practices to determine whether improvements can be made in areas such as MDF tracking and reporting procedures.
- Drafted procedural guides to ensure accurate data syncing for leadership reviews.
- Implemented a new Payment Payout and Application Process under the HPE Engage and Grow Incentive Program to drive operational clarity.
Business Operations Coordinator (Contract)
The Princess Margaret Cancer Foundation
Toronto, ON
04.2022 - 10.2022
- Worked closely with Donor Managers and Solicitors to process 20 plus gifts daily, set up new accounts and update the central database system.
- Maintained accurate constituent records via SharePoint, Raiser's Edge, and Blackbaud CRM.
- Created and updated procedural documents on how to use Blackbaud CRM for the requirements needed by the Business Operations team.
- Facilitated cross-departmental meetings using Asana, Teams, and Outlook to address external requests.
- Collaborated with the Customer & Business Operations Department to set procedures and business rules for committing gifts/donations to help improve the gift processing system across all departments.
- Managed data entries using Bright Vine Data Link loader and Microsoft Excel to ensure accurate donation updates in Blackbaud CRM and Raiser's Edge.
Project Coordinator Intern
University of Toronto Scarborough
Scarborough, ON
05.2021 - 08.2021
- Worked alongside the Vice Deans and the Manager of Operations to verify and fulfill project requirements.
- Facilitated and coordinated a proposed process map for the Vice-Principal Dean's comment box to increase the efficiency on how the office can manage student emails.
- Executed and lead the research process, coordinated data, and proposed the potential registration process for the Infant feeding Room Project at UTSC.
- Planned and facilitated project review meetings with the Information and Instructional Technology Services Team to generate the Dean's Office website analytics overview document.
- Facilitated periodic meetings to enhance team alignment and stakeholder collaboration.
- Maintained central information and repositories on Teamwork and SharePoint.
Education
Lean Six Sigma Certificate -
School of Continuing Studies-University of Toronto
Toronto, ON08-2024
BBA - Management & International Business
University of Toronto Scarborough
Scarborough, ON 06.2022
Exchange Program - Business Administration
University of Mannheim
Mannheim, Germany09.2020
Skills
- Database Management: CaseWare, Dynamics NAV, Microsoft SharePoint, AS400, Raiser’s Edge, Blackbaud CRM & SPS
- Project Management: Creating tasks, timelines & confirming logistics via teamwork
- Vendor Management: Problem-solving skills, build and maintain partnership relations, negotiate & implement go-to-market strategies
- Strategic Management: Plan joint business objectives, analyze forecasting data & ensure execution of strategic business plans
- Tools & Technologies: G Suite, Microsoft SharePoint, Word, Excel, Outlook, PowerPoint, Teams, Power BI, Workfront, Zoom & Adobe
- Industry Knowledge: Data entry, descriptive statistics & data analysis
Timeline
Partner Business Coordinator
CDW Canada
10.2022 - Current
Business Operations Coordinator (Contract)
The Princess Margaret Cancer Foundation
04.2022 - 10.2022
Project Coordinator Intern
University of Toronto Scarborough
05.2021 - 08.2021
Lean Six Sigma Certificate -
School of Continuing Studies-University of Toronto
BBA - Management & International Business
University of Toronto Scarborough
Exchange Program - Business Administration
University of Mannheim
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