ADENA MARSHALL
Toronto,ON
Summary
A driven and resourceful professional with a solid history in program leadership and customer relations. I excel at coordinating events, leading teams, and implementing solutions that enhance operational efficiency. My approach is both analytical and empathetic, ensuring that I meet organizational goals while maintaining strong interpersonal relationships. Committed to professional development and excellence, I am looking for an opportunity to apply my strategic planning and team management skills in a challenging and growth-oriented environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
SENIOR PROGRAM LEADER
Toronto Community Housing
Toronto, ON
06.2021 - Current
- Organized and executed events and trip days for 100+ youth
- Developed and distributed comprehensive program plans for staff training and program success.
- Cultivated relationships with participants, parents, and various TCH communities.
- MVP Award 2022 (HRS), Community Hero Award 2023 (Rookie League), Shark Tank 2023 Winner
PERSONAL SHOPPER TEAM LEAD/ CASHIER
Loblaws
Toronto, Ontario
08.2019 - Current
- Proficiently adapt to tech and policy changes, overseeing 125 daily customer orders.
- Analyze team metrics, devise improvement strategies, and create management tools.
- Skillfully de-escalate customer-coworker conflicts.
CAMP DIRECTOR
Jays Care Foundation
Toronto, ON
06.2022 - 08.2022
- Monitored camper behavior, addressing discipline issues and promoting positive conduct.
- Supervised and mentored junior staff in communication and site management.
- Fostered a fun and educational environment in challenging communities.
- Bounce Back Award (2022)
CAMP COUNSELLOR
Adventure Valley Day Camp
Toronto, ON
07.2017 - 03.2018
- Managed minor first aid and medical incidents.
- Maintained precise records of participant attendance, disciplinary matters, and medication usage, enhancing camper documentation.
Education
Bachelor of Arts - HUMAN GEOGRAPHY / CARIBBEAN STUDIES
University of Toronto
11-2024
Skills
- POS/ Cash Register
- Proficiency in Word, Excel, Publisher, and Canva
- Program Planning and Employee Scheduling
- Computer Programming (R-Script)
- Childcare Ages 2-14 years old
- Customer Service and Care
Certification
- Infection Control
- First Aid & CPR C-Level
- WHMIS
- Building Inclusion Certification
- Violence, Harassment, and Discrimination Certification
References
References available upon request.
Timeline
CAMP DIRECTOR
Jays Care Foundation
06.2022 - 08.2022
SENIOR PROGRAM LEADER
Toronto Community Housing
06.2021 - Current
PERSONAL SHOPPER TEAM LEAD/ CASHIER
Loblaws
08.2019 - Current
CAMP COUNSELLOR
Adventure Valley Day Camp
07.2017 - 03.2018
Bachelor of Arts - HUMAN GEOGRAPHY / CARIBBEAN STUDIES
University of Toronto
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