Ahmednour Muse
Edmonton,Canada
Summary
Diligent Customer Success Professional skilled at actively listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
5
5
years of professional experience
Work History
Customer Success Specialist
Flexible IT Solutions
03.2022 - 09.2022
- Developed mastery of internal systems in engaging customers.
- Worked directly with customers to promote platform adaptation and enhance customer satisfaction, training customers on all aspects of the implementation process.
- Proactively engaged with customers by phone, LinkedIn and email, informing them of new features, driving service usage and advocating for usage of the support team.
- Run workflow sessions with customers, taking a solutions-focused approach to any blockers or challenges they have with the services.
- Identified potential risk within client accounts and created action plans to engage and mitigate customer churn.
Customer Success Representative
Telus
02.2018 - 01.2020
- Helped a large volume of customers every day with a positive attitude and focus on client satisfaction.
- Established relationships with customers as the key contact to assigned clients, in tandem with the BD Manager, by building rapport, becoming familiar with their specific needs, expectations, and requirements.
- Predicted customer needs and proactively followed up on accounts.
- Coordinated customer requirements/requests with Business Development, Product Operations, and the rest of the Customer Success Team.
- Resolved concerns services to help with retention and drive sales.
Education
Advanced Diploma - Software Systems Development
MacEwan University
Edmonton, AB05.2022
Skills
- Software
- HubSpot
- Salesforce
- Tableau
- Intercom
- Microsoft( Excel, Powerpoint)
- Interpersonal
- Verbal/Written communication
- Relationship Building/Management
- Customer Empathy
- Problem Solving
- Time Management
Timeline
Customer Success Specialist
Flexible IT Solutions
03.2022 - 09.2022
Customer Success Representative
Telus
02.2018 - 01.2020
Advanced Diploma - Software Systems Development
MacEwan University
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