Excel
Hi, I’m
ADEMOLA OGUNTONA
Customer Service Representative
Pringleway Stonebridge ,SK
Summary
Dedicated and personable Customer Service Representative with proven track record of delivering exceptional service to clients, resolving issues promptly, and promoting customer satisfaction.
Skilled in financial products and services, adept at understanding business models, and committed to ensuring accuracy and compliance in all deliverables.
Strong communication, problem-solving, and relationship-building abilities, with a focus on exceeding customer expectations and contributing to organizational success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
years of professional experience
6
years of post-secondary education
Work History
Kunzle Consulting LtdSaskatoon, SK
Customer Service Representative
02.2024 - Current
Job overview
- Presently attend to 30 customer calls per day.
- Deploy leadership skills in managing projects from concept to completion.
- Use strong analytical and problem-solving skills to develop effective solutions for challenging situations that increased sales by 75%.
- Use critical thinking to break down problems, evaluate solutions and make decisions.
- Manage time efficiently in order to complete all tasks within deadlines.
- Utilize strong organizational and time management skills while managing multiple projects.
- Demonstrate creativity and resourcefulness through development of innovative solutions.
- Proven ability to learn quickly and adapt to new situations on-the-job.
- Demonstrate respect, friendliness and willingness to help wherever needed.
- Demonstrate high level of initiative and creativity while tackling difficult tasks.
- Self-motivated, with strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Cultivate interpersonal skills by building positive relationships with others.
Fabcee Stores OnlineLagos State, Nigeria
Social Media Manager
08.2018 - 01.2024
Job overview
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Boosted engagement rates with the creation of compelling and visually appealing content and social media advertising.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Designed and implemented social media strategies to align with business goals.
Ecobank NigLagos, Lagos, Nigeria
Operations Customer Service Manager
06.2016 - 07.2018
Job overview
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Optimized workflow processes to maximize efficiency while maintaining unwavering commitment to client satisfaction.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Collaborated with marketing and funds transfer teams to develop tailored solutions for prospective clients, resulting in 40% increased revenue generation .
- Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns promptly.
- Managed customer service representatives, coordinated positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Lagos State University Ojo (LASU)Epe Campus Lagos
Bachelor of Science from Electronics / Computer Engineering
01.1998 - 11.2003
University Overview
- Graduated with 2.78 GPA
Skills
Customer service
Customer relationship development
Leads Generation
Problem-solving abilities
Interpersonal Skills
Email Marketing
Social Media Advertising
Sales Support
Critical Thinking
Proactive and Focused
Customer Service
Decision-Making
Accomplishments
- Recognized for consistently meeting or exceeding sales targets for banking products and services, contributing to overall branch profitability.
- Implemented a new customer feedback system, resulting in a significant increase in positive customer feedback and a decrease in customer complaints.
- Led training sessions for new hires, resulting in improved customer service skills and overall team performance.
- Developed and maintained positive relationships with high-value clients, resulting in increased retention and referral rates.
- Successfully resolved complex customer issues related to account discrepancies, fraudulent activity, and loan inquiries, demonstrating strong problem-solving skills and attention to detail.
- Implemented process improvements to streamline customer service operations, resulting in increased efficiency and reduced waiting times for clients.
- Received multiple Employee of the Month awards for outstanding performance and dedication to providing exceptional customer service.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Zendesk
Freshdesk
CRM
Interests
Travelling
Reading non fiction books
Analysing data
Online marketing
Timeline
Customer Service Representative
Kunzle Consulting Ltd
02.2024 - Current
Social Media Manager
Fabcee Stores Online
08.2018 - 01.2024
Operations Customer Service Manager
Ecobank Nig
06.2016 - 07.2018
Lagos State University Ojo (LASU)
Bachelor of Science from Electronics / Computer Engineering
01.1998 - 11.2003