ADEMOLA OGUNTONA

Dedicated and personable Customer Service Representative with proven track record of delivering exceptional service to clients, resolving issues promptly, and promoting customer satisfaction.

Skilled in financial products and services, adept at understanding business models, and committed to ensuring accuracy and compliance in all deliverables.

Strong communication, problem-solving, and relationship-building abilities, with a focus on exceeding customer expectations and contributing to organizational success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

• Recognized for consistently meeting or exceeding sales targets for banking products and services, contributing to overall branch profitability.
• Implemented a new customer feedback system, resulting in a significant increase in positive customer feedback and a decrease in customer complaints.
• Led training sessions for new hires, resulting in improved customer service skills and overall team performance.
• Developed and maintained positive relationships with high-value clients, resulting in increased retention and referral rates.
• Successfully resolved complex customer issues related to account discrepancies, fraudulent activity, and loan inquiries, demonstrating strong problem-solving skills and attention to detail.
• Implemented process improvements to streamline customer service operations, resulting in increased efficiency and reduced waiting times for clients.
• Received multiple Employee of the Month awards for outstanding performance and dedication to providing exceptional customer service.