Ademola Mayungbe

Friendly Customer Service Representative ready to resolve any problem. Troubleshoots technical issues and educates on logistics and policies, allowing for customer satisfaction without unnecessary escalation of support calls. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Support staff to manage the day-to-day challenges of sheltering homeless and vulnerable people and to utilize nonjudgmental, creative interventions to help residents maintain shelter and meet their individual goals. Experience with monitoring budgets and creating writing reports, including program stats. Knowledge of community-based resources. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Demonstrated ability to connect clients to Ontario Works, Office of the Ontario Public Guardian and Trusteeship, Ontario Disability Support Program, and the process for accessing The Housing Stabilization Fund.

Positively engage, encourage, assist, and support clients to address housing and program related issues such as: behaviour, social isolation, mental health, substance use and hygiene through problem solving and accessing community resources, using case planning tool.

Complete hourly wellness-checks, monitor wellness in bathrooms, and facility site walk arounds.

Communicate and demonstrate appropriate professional boundaries with clients, staff, and community partners and abide by all the Fred Victor Centre’s policies and procedures e.g. Anti-Harassment and Discrimination and the Staff Code of Conduct.

Harm Reduction Training

AODA Customer Service Standards

Understanding Human Rights

Infection Prevention and Control
Workplace Violence and Harassment