Adeline Nkouwa
Canada
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
29
29
years of professional experience
Work History
Customer Service Representative
Select Bakery Store
02.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Responded to customer requests for products, services, and company information.
Volunteer
Women's Club Yaounde
02.2019 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
Poultry Farm Owner
Self-employed
01.1996 - 10.2020
- Implemented sustainable farming practices to minimize environmental impact while maintaining productivity.
- Negotiated contracts with suppliers and vendors, securing competitive pricing on essential equipment and feed supplies.
- Improved overall farm health through strict biosecurity measures and routine veterinary checkups.
- Developed comprehensive risk management strategies to safeguard the business against potential losses stemming from natural disasters or fluctuating market conditions.
- Enhanced livestock quality by selectively breeding for desirable traits such as improved disease resistance or high egg production rates.
Education
Bachelor of Arts
University of Yaounde I
Cameroon07.1993
High School Diploma -
Biyem-assi High School
Cameroon06.1991
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Product Knowledge
- Order Processing
- Documentation
- Microsoft Office Suite
- Sales expertise
Languages
French
Native or Bilingual
English
Professional Working
Timeline
Customer Service Representative
Select Bakery Store
02.2021 - Current
Volunteer
Women's Club Yaounde
02.2019 - Current
Poultry Farm Owner
Self-employed
01.1996 - 10.2020
Bachelor of Arts
University of Yaounde I
High School Diploma -
Biyem-assi High School
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