Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Adeline Nkouwa

Canada

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

29
29
years of professional experience

Work History

Customer Service Representative

Select Bakery Store
02.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Responded to customer requests for products, services, and company information.

Volunteer

Women's Club Yaounde
02.2019 - Current
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.

Poultry Farm Owner

Self-employed
01.1996 - 10.2020
  • Implemented sustainable farming practices to minimize environmental impact while maintaining productivity.
  • Negotiated contracts with suppliers and vendors, securing competitive pricing on essential equipment and feed supplies.
  • Improved overall farm health through strict biosecurity measures and routine veterinary checkups.
  • Developed comprehensive risk management strategies to safeguard the business against potential losses stemming from natural disasters or fluctuating market conditions.
  • Enhanced livestock quality by selectively breeding for desirable traits such as improved disease resistance or high egg production rates.

Education

Bachelor of Arts

University of Yaounde I
Cameroon
07.1993

High School Diploma -

Biyem-assi High School
Cameroon
06.1991

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Money handling abilities
  • Product Knowledge
  • Order Processing
  • Documentation
  • Microsoft Office Suite
  • Sales expertise

Languages

French
Native or Bilingual
English
Professional Working

Timeline

Customer Service Representative

Select Bakery Store
02.2021 - Current

Volunteer

Women's Club Yaounde
02.2019 - Current

Poultry Farm Owner

Self-employed
01.1996 - 10.2020

Bachelor of Arts

University of Yaounde I

High School Diploma -

Biyem-assi High School

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Adeline Nkouwa