Adeline Esparza
Victorville
Summary
Highly motivated, bi-lingual professional seeking career advancement with a dynamic, proactive organization that welcomes fresh ideas, initiative, and dedication. Offering several years of professional experience in providing extraordinary service; complemented by the ability to make sound decisions under high pressure, and in fast-paced, challenging environments.
Overview
6
6
years of professional experience
Work History
Customer Specialist
CarMax
Victorville, CA
01.2025 - Current
- Provided customers with detailed information on company products, services, and materials.
- Coordinated with cross-functional teams to address complex customer needs efficiently.
- Responded to customer inquiries via phone, email and web-based platforms.
- Identified customer issues with products or services, investigated causes and initiated resolutions.
- Achieved high customer retention rates by consistently delivering exceptional support and assistance.
- Provided timely updates on order status to customers, ensuring transparency throughout the entire transaction process.
- Trained new team members on company policies and procedures, ensuring consistent service levels across the board.
- Balanced multiple priorities effectively while assisting customers, minimizing wait times without compromising on quality of service provided.
Insurance Sales Agent/ Supervisor
Diamond Professional SVS.
Victorville, CA
05.2021 - 08.2022
- Assisted in the sales and service of insurance products while monitoring and assisting associates with sales support.
- Provided colleagues with proper training to be used for prospecting customers and policyholders on coverage, limits, and regulations for effective customer service practices.
- Ensured compliance with all local policies to achieve all production objectives and regularly provided appropriate feedback to all employees.
- Monitored and coordinated the delivery of products and merchandise.
Receptionist
Diamond Professional SVS.
Victorville, CA
12.2020 - 05.2021
- Conducted clerical work such as document retrieval, handled incoming calls on multi-line phone systems and directed them to correct staff members while answering general information questions as required.
- Provided administrative support, such as appointment bookings, data entry, preparing correspondence and maintained records of all documents.
- Coordinated with the office manager to ensure supplies were well stocked.
Special Needs Caregiver
Cambrian Homecare
Victorville, CA
01.2020 - 11.2020
- As a special needs caregiver my daily tasks revolved around caring for clients with various mental and physical health disabilities.
- Assisted clients in skill development and symptom management.
- Assisted with medication administration as needed.
Education
Bachelor of Arts - Psychology
University of California Channel Islands
Camarillo, CA12.2023
Associate of Arts - Psychology
Victor Valley College
CA12.2021
Associate of Science - Administration of Justice
Victor Valley College
CA12.2021
Skills
- Experience with: MS Office, Google Drive, Record Guardian Technologies Software
- Languages: Fluent in English and Spanish
Timeline
Customer Specialist
CarMax
01.2025 - Current
Insurance Sales Agent/ Supervisor
Diamond Professional SVS.
05.2021 - 08.2022
Receptionist
Diamond Professional SVS.
12.2020 - 05.2021
Special Needs Caregiver
Cambrian Homecare
01.2020 - 11.2020
Associate of Arts - Psychology
Victor Valley College
Associate of Science - Administration of Justice
Victor Valley College
Bachelor of Arts - Psychology
University of California Channel Islands