Personable and dependable professional with experience in customer service, event coordination, and administrative support. Skilled in building strong guest relationships, communicating effectively, and staying organized in fast-paced environments. Known for creating positive experiences and supporting smooth, behind-the-scenes operations.
- Executed, organized, and helped plan private events ranging from more intimate dinners to large-scale corporate events, ensuring exceptional guest experiences and seamless operations.
- Customized menus to fit client preferences and curated comprehensive event folders outlining timelines, floor plans, and service details to support flawless event execution.
- Coordinated closely with chefs, FOH/BOH staff, and vendors to manage logistics, coordinate coursing, and special requests for high-profile clientele.
- Maintained detailed event documentation and managed event budgets, consistently meeting or exceeding revenue goals.
- Delivered clear and timely communication to internal teams and clients, resolving issues efficiently and professionally.
- Organized and maintained confidential client files, ensuring all documents were accurately labeled, stored, and easy to access.
- Assisted with day-to-day administrative tasks including managing voicemails and providing general support.
- Ran errands and completed miscellaneous tasks as needed to support business operations and improve efficiency.
-Greeted and seated guests with a warm and welcoming southern hospitality demeanor, ensuring a positive first impression.
-Efficiently managed reservations and seating arrangements during peak dining hours, optimizing table turnover and customer satisfaction.
-Assisted in maintaining cleanliness and organization of dining areas, including promptly clearing tables and resetting them for new guests.
-Collaborated effectively with team members to ensure smooth operations and excellent customer service delivery.