ADELINA GREGORIOU
3191 6th Street, Laval, Quebec,
Summary
Ambitious and influential Sales Representative with the ability to use my unique combination of skills & style to consistently close deals in a field channel and enterprise sales leaders as well as strategy experts.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Regional Manager, Partnerships & Travel
AVIS BUDGET GROUP
01.2015 - Current
- Operated as the lead point of contact for any and all matters specific to my contacts.
- Built & maintained strong long-lasting customer relationships.
- Developed a trusted advisor relationship with key customer stakeholders, travel managers, executive sponsors etc.…
- Ensured the timely and successful delivery of our solutions (Avis Budget Group) according to customer needs & objectives.
- Communicated clearly the progress of monthly / quarterly initiatives to internal and external stakeholders.
- Forecasted & tracked key account metrics in my territory which includes Quebec, Ottawa, Maritimes, Toronto, BC, AB, Massachusetts, Colorado, Florida
- Identified & grew opportunities within my territory & ensured growth attainment
- Implemented new and existing programs with accounts / travel managers
- Assisted in high severity request or issue escalations as needed.
- Demonstrated ability to communicate present & influence credibility & effectively at all levels of the organization, including executive & c-level.
- Experienced in delivering client focused solutions based on customer’s needs.
- Proven ability to manage multiple projects at a time while paying strict attention to detail.
- Highly attentive in negotiation & presentation skills.
- Sponsoring Partners Events
- Coming up with different Marketing ideas for Accounts E-News Letters, twitter, Magazines, Face Book…
Account Executive
Hertz Corporation
01.2011 - 01.2014
- Operated as the lead point of contact for any and all matters specific to my contacts.
- Built & maintained strong long-lasting customer relationships.
- Developed a trusted advisor relationship with key customer stakeholders, travel managers, executive sponsors etc.…
- Ensured the timely and successful delivery of our solutions (Hertz) according to customer needs & objectives.
- Communicated clearly the progress of monthly / quarterly initiatives to internal and external stakeholders.
- Forecasted & tracked key account metrics in my territory which includes Quebec, Ottawa & Maritimes
- Identified & grew opportunities within my territory & ensured growth attainment
- Implemented new and existing programs with accounts / travel managers
- Assisted in high severity request or issue escalations as needed.
- Demonstrated ability to communicate present & influence credibility & effectively at all levels of the organization, including executive & c-level.
- Experienced in delivering client focused solutions based on customer’s needs.
- Proven ability to manage multiple projects at a time while paying strict attention to detail.
- Highly attentive in negotiation & presentation skills.
Branch Manager
Hertz Corporation
01.2009 - 01.2011
- Responsible for more than one distinct area of operations in Montreal and outside of Montreal area. Two downtown locations and 8 Agency Hertz locations in the Montreal area.
- Exposed to the entire operation of the airport as replacement manager.
- Oversaw all of the personnel and operational functions of airport location as well as maintaining it.
- Aware of daily and hourly reservation and return counts, vehicle make and model availability, preventative maintenance schedules, etc.
- Conducted face-to-face sales calls in order to obtain new business
- Attended/hosted outside sales meetings or events to promote the company and branch location
- Continued to increase the market penetration of the branch and increase revenue
- Actively participated in the training, coaching, and mentoring of the Management Trainees, Managers and Sales and Service Associates.
- Completed performance reviews on Management Trainees, Managers and Sales and Service Associates and hold a meeting with the individual to discuss strengths and weaknesses.
- Held monthly staff meetings to keep employees motivated and informed of business operations
- Completed sales calls with Managers and Management Trainees in order to further their development
- Directed and organized all reservations and prioritize.
- Handled or assisted in the resolution of customer service issues if Managers and Management Trainees are unable to resolve.
- Maintained a high level of customer service such that the Net Promoter Score for the store is at or above the location's goal.
Account Executive
Hertz Corporation
01.2008 - 01.2009
- Operate as the lead point of contact for any and all matters specific to my contacts.
- Build & maintain strong long-lasting customer relationships.
- Developed a trusted advisor relationship with key customer stakeholders, travel managers, executive sponsors etc.…
- Ensured the timely and successful delivery of our solutions (Hertz) according to customer needs & objectives.
- Communicated clearly the progress of monthly / quarterly initiatives to internal and external stakeholders.
- Forecasted & tracked key account metrics in my territory which includes Quebec
- Identified & grew opportunities within my territory & ensure growth attainment
- Implemented new and existing programs with accounts / travel managers
- Assisted in high severity request or issued escalations as needed.
- Demonstrated ability to communicate present & influence credibility & effectively at all levels of the organization, including executive & c-level.
- Experienced in delivering client focused solutions based on customer’s needs.
- Proven ability to manage multiple projects at a time while paying strict attention to detail.
- Highly attentive in negotiation & presentation skills.
Counter Sales Representative
Hertz Corporation
01.1995 - 01.2008
- Effectively communicated and offered ancillary products and services to enhance customer’s travel experience.
- Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.
- Achieved personal sales goals while supporting the goals of the team.
- Worked in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
- Provided world class customer service by managing the rentals and returns process, in compliance with Hertz’s policies and procedures
- Qualified and processed customer rentals with accuracy and attention to detail.
- Drove continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
- Resolved customer issues and concerns professionally using effective customer service techniques.
- Maintained appearance appropriate for providing best in class customer service in accordance with established guidelines.
Education
High School Diploma -
Ecole Secondaire Saint Maxime
01.1989
Associates Degree - Tourism & Travel Service Management
College Sigma
01.1994
Creative Arts
Dawson College
01.1993
Skills
- Creative & Organized
- Strong interpersonal skills
- Excellent leadership abilities
- Analytical decision-making and management skills
- Ability to develop lasting professional relationships with clients
- Strong speaking skills
- Marketing skills
- Strong sales skills
Certification
- Senn Delaney (The Culture Shaping Firm)
- Right Management (A Manpower Company)
- Numerous courses taken list upon request.
- Industry Rockstar
- Pending Global AI Certification (Encore)
- Mindvalley
References upon request
Timeline
Regional Manager, Partnerships & Travel
AVIS BUDGET GROUP
01.2015 - Current
Account Executive
Hertz Corporation
01.2011 - 01.2014
Branch Manager
Hertz Corporation
01.2009 - 01.2011
Account Executive
Hertz Corporation
01.2008 - 01.2009
Counter Sales Representative
Hertz Corporation
01.1995 - 01.2008
Associates Degree - Tourism & Travel Service Management
College Sigma
Creative Arts
Dawson College
High School Diploma -
Ecole Secondaire Saint Maxime
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