Adelheid Schnakenberg
San Diego
Summary
Experienced IT and program management professional with a strong foundation in customer service-oriented support across the technology and defense sectors. Proven ability to lead high-impact initiatives, streamline operations, and deliver results under pressure. Demonstrated success in managing complex government contracts, coordinating international teams, and driving cost-saving strategies. Skilled in administrative support, technical documentation, and knowledge management, with a track record of enhancing organizational efficiency and communication. Passionate about continuous learning and storytelling, with interests in screenwriting and historical research.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
The Swann School of Protocol
09.2024 - 02.2025
- Assist CEO with daily tasks, calls, meetings
- Supervise campaigns and promotion
- Augment company’s development and business plan
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Program Manager
Northrop Grumman
05.2022 - 08.2022
- Managed multiple overdue and urgent contracts at defense contractor in need of emergency support
- Organized contract schedules, requirements, and multiple high profile government projects
- Brought multiple overdue billion-dollar contracts up to speed and back on schedule in less than three months
Knowledge Manager
ServiceNow
08.2013 - 01.2018
- Managed large international team of customer service personnel handling customer cloud performance issues, network security, and cloud infrastructure service desk, reducing support costs by over $900,000 per month
- Collaborated with over 30 team leaders from Australia to Europe, leading customer support for all IT projects
- Maintained perfect hiring and retention record
Technical Writer
Lockheed Martin Dua Computer Resources
07.2005 - 01.2010
- Edited extensive technical documents for the life of the company’s Po Sheng project for the Taiwan government
- Completed writing assignments according to standards
- Provided daily support to contract’s program managers
Education
Bachelor of Arts - Theater, Playwriting, Screenwriting
New York University
New York, NY05-2001
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Office Suite
- Microsoft PowerPoint
- Project management
- Team leadership and direction
- Project coordination
Accomplishments
Published author of nonfiction book, KID CAROLINA, Hachette Book Group 2010.
Co-author of dramatic adaptation of THE GIRLS GUIDE TO HUNTING AND FISHING, American Zoetrope 2004
Timeline
Administrative Assistant
The Swann School of Protocol
09.2024 - 02.2025
Program Manager
Northrop Grumman
05.2022 - 08.2022
Knowledge Manager
ServiceNow
08.2013 - 01.2018
Technical Writer
Lockheed Martin Dua Computer Resources
07.2005 - 01.2010
Bachelor of Arts - Theater, Playwriting, Screenwriting
New York University
Hobbies and Interests
Screenwriting, Researching and writing nonfiction and history