Adele Oswald
Fort Saskatchewan,AB
Summary
Dedicated Educator experienced in creating and fostering positive and energetic learning environments. Enthusiastic and creative, Have a solid understanding of development and learning styles plus excellent communication and interpersonal skills. Enjoy working with people from diverse backgrounds and am committed to building strong relationships.
Building strong teams or working with team members within an organization through motivation, attention to detail and efficient work management are of major importance to me.
Continuously providing great communication skills, critical and analytical thinking, business acumen, leadership, and professionalism.
Overview
29
29
years of professional experience
Work History
Core Account Manager
Staples
08.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Identified at-risk accounts through diligent monitoring and analysis, implementing retention strategies to prevent churn.
- Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
- Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
Sales Trainer
Self Employed
04.2015 - 08.2022
- Established clear expectations for desired outcomes at the onset of each course module or workshop session.
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Developed and led group training courses to align with corporate sales and service goals.
- Designed and implemented sales training program and documentation.
- Enhanced employee retention through ongoing coaching and mentoring for newly hired sales professionals.
- Collaborated with sales leaders to align training initiatives with strategic business goals.
- Fostered a positive learning environment that encouraged open dialogue, collaboration, and continuous improvement among team members.
- Reinforced key messages through multiple channels including presentations, case studies, group discussions, hands-on exercises, role-plays, and interactive simulations.
- Conducted comprehensive evaluations of individual performance metrics to identify areas requiring additional support or intervention from management teams.
- Facilitated workshops focused on overcoming objections, closing deals, and building long-term client relationships.
- Analyzed and evaluated training effectiveness and program outcomes.
- Facilitated virtual, in-person and blended learning sessions.
- Developed lesson plans, instructional materials and written practice tests for sales training courses.
Account Executive
Nordic Mechanical Services and Gateway Mechanical
02.2005 - 01.2012
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Delivered informative presentations to potential clients, showcasing unique value of products or services offered.
- Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
- Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
- Delivered compelling product demonstrations, clearly articulating features and benefits tailored to each prospect's business needs.
Educator and Platform Artist
Matrix Essentials
03.1995 - 03.2003
- Collaborated with colleagues to develop and revise educational material to enhance learning experience.
- Developed and implemented differentiated instruction strategy, accommodating diverse learning needs and styles.
- Facilitated positive learning environment, establishing clear expectations and supportive classroom culture.
- Enhanced engagement by integrating interactive lesson plans.
- Monitored progress and adjusted instruction to meet individual needs.
- Developed and implemented engaging lesson plans to keep learner attention.
- Chose materials and developed lesson plans to enhance skills for individual adults
- Utilized innovative teaching strategies to effectively engage adults in learning.
- Adapted teaching methods and materials to meet evolving changes in industry.
- Managed time efficiently during presentations, ensuring all topics were covered without exceeding allotted time frame.
- Demonstrated commitment to continuous learning by attending workshops and training sessions related to public speaking and platform artistry skills development.
Education
Certification - Hairstyling
N.A.I.T
Edmonton, ABSkills
- Client Relationship Management
- Customer Satisfaction
- Relationship Building
- Issue Resolution
- Team Training
- Client Development
- Business Development
- Customer Needs Assessment
- Business Needs Assessment
- Performance Tracking
- Lead Development
- Opportunities Identification
Languages
English
Full Professional
Additional Information
I am very proud to say, that I have a son who is gay and an aboriginal son whom I adopted when he was 14 months old. They are my gifts, my treasures and my joy. I am passionate about educating the world on DEI and will do my best to help in diminishing discrimination.
Timeline
Core Account Manager
Staples
08.2022 - Current
Sales Trainer
Self Employed
04.2015 - 08.2022
Account Executive
Nordic Mechanical Services and Gateway Mechanical
02.2005 - 01.2012
Educator and Platform Artist
Matrix Essentials
03.1995 - 03.2003
Certification - Hairstyling
N.A.I.T
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