Adele Landry
Edmonton,AB
Summary
To secure a dynamic social worker position where I can leverage my passion for social justice and expertise in providing trauma-informed care to empower and support individuals and families in need, with comprehensive knowledge of systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need.
Overview
18
18
years of professional experience
1
1
Certification
Work History
PRACTICUM
JELLINEK HOUSE
05.2023 - 07.2023
- Helped recovering alcoholic Men re-enter into society sober. - Provided peer support to the Clients in assisting them with their treatment plans. - Collaborated with various people to set up activities for them to assist in regaining self esteem. - provided a supportive and caring environment for them to feel comfortable in expressing themselves. - Attended various AA/NA and counseling sessions to be a support to the Clients, while learning on a deeper level the struggle with addictions.
VACCINE HEALTH SUPPORT WORKER
ALBERTA HEALTH SERVICES
04.2021 - 11.2022
- Worked at multiple AHS facilities and hospitals with the Edmonton zone to support the vaccine administration and delivery program. - Collaborated with a diverse team of health care professionals in a busy and constantly changing environment serving approx
- 1000 people per shift. - Greeted and coordinated clients and monitored clients in post immunization waiting areas through supporting them. - Provided direct patient support concerning patient adverse immunization reactions. - Provided a caring and supportive environment for all clients.
SERVER
SORRENTINOS
08.2016 - 04.2022
- Provided exceptional customer service with accurate orders and prompt service. - Maintained a clean dining environment with attention to detail. - Collaborated with kitchen staff and handled payments. - Multitasked in a high paced environment while ensuring to maintain clear communication with co-workers and customers. - Resolved any customer complaints efficiently.
ADMINISTRATION AND CUSTOMER SERVICE
CARRIAGE HOMES
07.2017 - 07.2019
- Responded to customer inquiries and concerns via phone and email. - Supported sales team in finalizing sales. - Scheduled appointments and organized company calendar. - Built and maintained positive rapport with customers. - Resolved customer complaints and found solutions to best meet their needs.
CUSTOMER CONTACT REPRESENTATIVE
WORKERS COMPENSATION BOARD
10.2007 - 10.2013
- Educate callers about WCB benefits, services and legislation. - Responded to caller inquiries, complaints, and issues via phone, email, and chat. - Resolved conflicts and negotiated solutions to meet callers' needs and expectations. - Maintained accurate records and documentation of customer interactions and transactions. - Contributed to team projects and initiatives as needed, while assisting in surpassing team goals.
CUSTOMER CARE REPRESENTATIVE
TELUS
02.2007 - 08.2007
- Provided solutions for Telus internet and phone clients. - Coordinated and scheduled service calls and installations for clients. - Resolved client billing issues in a timely and professional manner. - Provided excellent customer service, ensuring customer satisfaction and loyalty. - Consistently met and exceeded organization expectations.
DATA ENTRY AGENT
LEIBEL MELNYK INSURANCE
01.2006 - 01.2007
- Inputted large amounts of data into various software and databases with a high level of accuracy and speed for commercial properties. - Conducted data verification and validation checks to ensure accuracy and completeness of data entries. - Developed written communication for commercial property agents. - Maintained accurate records and documentation of data entries and updates.
Education
SOCIAL WORK DIPLOMA -
NORQUEST COLLEGE
06.2024
BUSINESS OFFICE SKILLS DIPLOMA -
THE CAREER COLLEGE
06.2004
HIGHSCHOOL DIPLOMA -
ST. FRANCIS XAVIER HIGH SCHOOL
06.2002
Skills
- Extensive customer service experience with a track record of efficiently addressing issues and ensuring customer satisfaction
- Consistently meets established targets and goals
- Strong interpersonal and communication skills
- Fast learner who enjoys fast paced environments
- Strong work ethic and initiative in reaching organizational goals
- Advanced computer skills including Microsoft Office, Word, Excel, Lotus Notes, Cisco, CIS, AIMS, PeopleSoft ECO
- Teamwork and Collaboration
- Problem-Solving
References
Available upon request.
Languages
English
Full Professional
Certification
First Aid- May 2024
Violence and addictions awareness-January 2024
Timeline
PRACTICUM
JELLINEK HOUSE
05.2023 - 07.2023
VACCINE HEALTH SUPPORT WORKER
ALBERTA HEALTH SERVICES
04.2021 - 11.2022
ADMINISTRATION AND CUSTOMER SERVICE
CARRIAGE HOMES
07.2017 - 07.2019
SERVER
SORRENTINOS
08.2016 - 04.2022
CUSTOMER CONTACT REPRESENTATIVE
WORKERS COMPENSATION BOARD
10.2007 - 10.2013
CUSTOMER CARE REPRESENTATIVE
TELUS
02.2007 - 08.2007
DATA ENTRY AGENT
LEIBEL MELNYK INSURANCE
01.2006 - 01.2007
SOCIAL WORK DIPLOMA -
NORQUEST COLLEGE
BUSINESS OFFICE SKILLS DIPLOMA -
THE CAREER COLLEGE
HIGHSCHOOL DIPLOMA -
ST. FRANCIS XAVIER HIGH SCHOOL