Adele Landry
Edmonton
Summary
ACSW-registered social worker with over 3 years of experience and currently pursuing a BSW at Macewan University. Dedicated to empowering individuals and families in need. Seeking a dynamic social worker position to utilize expertise in trauma-informed care.
Professional in youth development, bringing valuable experience in creating nurturing environments and addressing individual needs. Known for collaborative teamwork and achieving positive outcomes. Reliable and adaptable, with skills in counseling and conflict resolution, demonstrating empathy and resilience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
CHILD AND YOUTH WORKER
MPOWR SUPPORTS
07.2024 - Current
- Provide key emotional support to approximately 30 youth in group care settings.
- Implement behaviour modification strategies to address challenging behaviours exhibited by young clients using trauma-informed approaches.
- Enhance youth development by implementing and engaging age-appropriate programs.
- Collaborate with multidisciplinary teams to develop comprehensive treatment plans for the youth.
- Contribute positively towards team collaborations by engaging in regular meetings and sharing insights, enhancing team cohesion.
- Maintain detailed case records, ensuring accurate documentation and timely reporting of progress to relevant stakeholders.
SOCIAL WORK PRACTICUM
AHS_FORENSIC AND CLINICAL ASSESMENT UNIT
05.2024 - 07.2024
- Assisted in intake counseling, developing and implementing individualized treatment plans
- Engaged in community connections with various resources, supporting clients in community access
- Attended psychoeducational groups with clients, built relationships and acknowledgement of individual needs and lived experiences
- Increased public awareness on mental health issues through outreach programs and presentations
- Gained valuable experience working with NCR, FASD, sexual addiction, mental health, addictions and schizotypal personality disorder, can apply learned concepts directly into relevant work situations.
SOCIAL WORK PRACTICUM
JELLINEK HOUSE
05.2023 - 07.2023
- Provided peer support to clients, assisting them through treatment plans and reintegration back into sober society
- Collaborated with community supports, setting up activities that supported self-esteem and other personal development
- Provided a supportive, holistic care environment, ensuring clients were comfortable in honest conversations
- Supported clients in attending AA/NA, and counseling sessions.
VACCINE HEALTH SUPPORT WORKER, CASUAL
ALBERTA HEALTH SERVICES
04.2021 - 11.2022
- Worked at multiple AHS facilities and hospitals with Edmonton zone to support vaccine administration and delivery program
- Collaborated with diverse team of health care professionals in busy and constantly changing environment serving approx. 1000 people per shift
- Engaged and monitored clients in post immunization waiting areas through supporting them.
- Provided direct patient support concerning patient adverse immunization reactions.
SERVER
SORRENTINOS
08.2016 - 04.2022
- Provided exceptional customer service with accurate orders and prompt service.
- Maintained a clean dining environment with attention to detail.
- Collaborated with kitchen staff and handled payments.
- Multitasked in a high paced environment while ensuring to maintain clear communication with co-workers and customers.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
ADMINISTRATION AND CUSTOMER SERVICE
CARRIAGE HOMES
07.2017 - 07.2019
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Supported sales team in finalizing sales.
- Scheduled appointments and organized company calendar.
- Built and maintained positive rapport with customers.
- Resolved customer complaints and found solutions to best meet their needs.
CUSTOMER CONTACT REPRESENTATIVE
WORKERS COMPENSATION BOARD
10.2007 - 10.2012
- Educated approximately 50 callers per day about WCB benefits, services and legislation.
- Resolved conflicts and negotiated solutions to meet callers' needs and expectations.
- Maintained accurate records and documentation of customer interactions and transactions.
- Collaborated with team members to identify areas for process improvement, leading to increased efficiency in the workplace.
- Adapted quickly to changes in company policy or procedures while maintaining composure under pressure.
Education
MACEWAN UNIVERSITY
BACHELORS OF SOCIAL WORK
05-2026
SOCIAL WORK DIPLOMA -
NORQUEST COLLEGE
06-2024
BUSINESS OFFICE SKILLS DIPLOMA -
THE CAREER COLLEGE
06.2004
HIGHSCHOOL DIPLOMA -
ST. FRANCIS XAVIER HIGH SCHOOL
06.2002
Skills
- Possess over 10 years experience working directly with people in various helping roles
- Educated in trauma-informed approaches, showing empathy and listening skills
- Knowledge in Indigenous relations, systemic barriers and the importance of reconciliation
- Proven record of excellent teamwork and collaboration skills, comfortable working in a fast paced, sometimes intense environment
- Strong interpersonal, written and communication skills
- Problem-Solving
- Consistently meets established targets and goals
- Family Support
- Mental Health Support
- Self-care strategies
References
Available upon request.
Certification
- Violence and Addictions Awareness-January 2024
- First Aid and CPR Certified-October 2024
- Suicide Awareness Certified-October 2024
- Crisis Intervention Certified-January 2025
- Sanctuary Training- January 2025
- 3 Pillars Training-February 2025
Languages
English
Timeline
CHILD AND YOUTH WORKER
MPOWR SUPPORTS
07.2024 - Current
SOCIAL WORK PRACTICUM
AHS_FORENSIC AND CLINICAL ASSESMENT UNIT
05.2024 - 07.2024
SOCIAL WORK PRACTICUM
JELLINEK HOUSE
05.2023 - 07.2023
VACCINE HEALTH SUPPORT WORKER, CASUAL
ALBERTA HEALTH SERVICES
04.2021 - 11.2022
ADMINISTRATION AND CUSTOMER SERVICE
CARRIAGE HOMES
07.2017 - 07.2019
SERVER
SORRENTINOS
08.2016 - 04.2022
CUSTOMER CONTACT REPRESENTATIVE
WORKERS COMPENSATION BOARD
10.2007 - 10.2012
SOCIAL WORK DIPLOMA -
NORQUEST COLLEGE
BUSINESS OFFICE SKILLS DIPLOMA -
THE CAREER COLLEGE
HIGHSCHOOL DIPLOMA -
ST. FRANCIS XAVIER HIGH SCHOOL
MACEWAN UNIVERSITY
BACHELORS OF SOCIAL WORK
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