Adele Burrows
Calgary,AB
Summary
Accomplished in conflict resolution and crisis management, I excel in high-stress situations, ensuring safety and compliance. My strong leadership and effective communication skills have fostered significant improvements in team performance and client relationships, showcasing my ability to guide, train, and inspire staff towards excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Visitation Support Wortker
Worth Resolving Youth and Family Services
07.2019 - Current
- Provide transport service and supervise court ordered visit specific to youth and children and their families.
- Document observations of the visit producing accurate detailed reports.
- Establish trusting relationships with youth and children and their families through empathetic communication and active listening.
- Develop a strong rapport with families by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining safety.
Night Coordinator
Hull Services
11.2015 - 09.2023
- Led and managed teams of up to 50 staff during the overnight shift, overseeing program operations and adhering to safety protocols, agency policies and youth care practices.
- Conducted performance reviews, supervised new recruits and provided ongoing training to staff, fostering an environment of continuous improvement.
- Directed crisis management interventions using de-escalation techniques, conflict resolution and immediate support to manage volatile situations effectively.
- Documented and reported incidents promptly ensuring compliance with safety standards, communicated critical information regarding events, client behavior and incidents to other program coordinators and Night Director.
Child and Youth Care Counselor (Relief-Full-time)
Hull Services
06.2008 - 11.2015
- Ensured the safety and security of youth in confined, court ordered and other programs on campus, adhered to safety protocols during the overnight shift and provided constant supervision.
- Conducted routine safety checks, responded to high risk behaviors identifying issues such as suicidal ideation, self harm and medical crisis and taking immediate action when necessary.
- Built and maintained therapeutic relationships with youth, modeling appropriate behaviors and helping with the implementation of treatment plans.
- Documented critical incidents and observations, producing detailed accurate reports.
- Worked closely with multidisciplinary teams to assess needs and holistic care while aligning with the agency's goals of cultural sensitivity and inclusion.
Education
Social Service Work Diploma
Centennial College of Applied Arts And Technology
Scarborough, None06-1993
Skills
- Conflict Resolution and Crisis Management: Proven ability to manage high stress, emotionally charged situations with quick thinking, sound judgement and deescalation strategies
- Investigative and Documentation Skills: Skilled in documenting and reporting incidents, maintaining accurate records and ensuring compliance with safety standards
- Community Engagement and Relationship Building: Skilled in building strong, therapeutic relationships with vulnerable populations
- Strong Written and Communication Skills: Clear, concise report writing and effective communication with individuals, families and professionals in a variety of settings
- Teamwork and Leadership: Experience leading teams, providing direction and training to staff
- Physical and Emotional Resilience: Capacity to perform physically demanding work in high stress environments while maintaining professionalism and a calm demeanor
Certification
Child and Youth Care Certificate
- CYCAA - 2016\
Relevant Certifications:
- First Aid & CPR
- Therapeutic Crisis Intervention
- Suicide Awareness
- Indigenous Teachings
- Naloxone Training
Timeline
Visitation Support Wortker
Worth Resolving Youth and Family Services
07.2019 - Current
Night Coordinator
Hull Services
11.2015 - 09.2023
Child and Youth Care Counselor (Relief-Full-time)
Hull Services
06.2008 - 11.2015
Social Service Work Diploma
Centennial College of Applied Arts And Technology
Similar Profiles
David HryniukDavid Hryniuk
Family Support Worker at Worth Resolving Child And Family Services.Family Support Worker at Worth Resolving Child And Family Services.
Arianna KrolArianna Krol
Programs Data Analyst at Idaho Youth Ranch, Youth & Family ServicesPrograms Data Analyst at Idaho Youth Ranch, Youth & Family Services
Darnell JohnsonDarnell Johnson
Behavioral Health Technician at Konkrete Rose Youth Family ServicesBehavioral Health Technician at Konkrete Rose Youth Family Services