ADELANWA OLUWAKEMI OLUWADAMILOJU

• Provided feedback on common complaints and issues; influenced product and service improvements.
• Collaborated effectively with other departments to resolve complex customer issues quickly, ensured maximum satisfaction levels.
• Assisted customers in navigating the website, leading to easier online shopping experiences.
• Upsold new products and accessories to customers, capturing significant increases in add-on sales.
• Escalated serious concerns or complaints promptly; prevented further dissatisfaction or potential loss of client.
• Delivered exceptional service by responding quickly to all inquiries.

• Taking personal accountability for every customer/stakeholder I have contact with.
• Considering vulnerable customers, making the right decisions at the right time.
• Working on my own and as part of an inclusive and diverse team, building relationships, valuing the contribution of others, and motivating colleagues to deliver a quality service.
• Protecting Departmental and Customers’ personal information.
• Using a range of computer systems, telephony, and digital platforms such as Microsoft Teams.
• Taking responsibility of own development to improve competency and skills, supporting and coaching others to do the same.

• First point of contact for customers by answering any questions and inquiries over the phone.
• Supporting customers with their inquiries at a fast pace.
• Identifying opportunities to make dissatisfied customers satisfied and happy.
• Effectively managed customer service operations, resolving 800 customer inquiries per month with a 98.7% satisfaction rate.
• Demonstrated strong verbal and written communication skills, handling customer inquiries through phone, email, and live chat with a single-touch resolution rate of 85%.

• Optimised resource allocation during peak hours, preventing long wait times for callers.
• Participated in conflict resolution sessions for better team cooperation.
• Provided detailed information about products and services to potential customers.
• Built rapport with clients through empathetic handling of concerns.
• Enhanced brand loyalty, provided excellent service at all times.