Adelajda Joseph
Windsor,ON
Summary
Experienced in providing support and supervision to vulnerable populations, including infants, children, and the elderly. Skilled in delivering personal care and support to clients in their homes, utilizing effective communication and problem-solving to address their needs. Known for creating a safe and nurturing environment through empathy and reliability. Also experienced as a Picker Packer, able to operate on feet for extended periods to manage a large volume of packages per shift. Highly organized, reliable, and hardworking with a proven track record of exceptional productivity. Additionally, proficient in assisting with various nail care procedures such as manicures and pedicures. Utilizes strong organizational skills to maintain a clean and efficient workspace, while prioritizing customer service principles to ensure client satisfaction and repeat business. Lastly, experienced in cash handling, customer service, and transaction processing within fast-paced retail settings. Known for strong communication skills and attention to detail, ensuring both customer satisfaction and operational efficiency. Consistently maintains accuracy and resolves conflicts smoothly.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Home Care Provider
Independent Contractor
10.2024 - Current
- Maintained accurate client records, documenting daily activities, progress, and any changes in health conditions.
- Kept close eye on behavior and emotional responses of client to address concerns and protect each person from harm.
- Assisted client with dressing, grooming and feeding needs
- Administered medications in accordance with families instructions.
- Transported clients for medical and personal outings.
- Provided direct personal care and administrative services to clients.
Infant and Toddler Teacher
Knowledge Beginnings
02.2024 - 09.2024
- Provided support during transitions between classrooms or activities, ensuring smooth adjustments for young children.
- Managed classroom materials effectively, ensuring a clean, organized space conducive to learning at all times.
- Increased parent involvement in children''s education by maintaining open communication and providing regular updates on child progress.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Engaged with children on individual basis to build positive relationships and promote learning.
Warehouse Sorter
UPS
09.2023 - 01.2024
- Maintained a clean and organized work environment, ensuring safety standards were consistently met.
- Enhanced productivity with meticulous attention to detail when sorting items for accurate shipment.
- Collaborated effectively with team members to optimize workflow and streamline the sorting process.
- Supported quality control initiatives by inspecting items during the sorting process to identify damages or defects.
- Printed labels, packaged boxes, and loaded into outbound containers.
Nail Technician
Eastside Nails and Spa
07.2022 - 07.2023
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
- Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
- Experience in Acrylic application, Nail art, Manicure, Pedicure, Polish application, Acrylic overlay, Bio Gel
Cashier and Baker
Tim Hortons
01.2017 - 01.2018
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
Call Center Representative and Sales Representative
Sutherland Global Services
01.2017 - 12.2017
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Identified upselling opportunities to increase revenue generation.
Customer Service Representative
ROSE BEAUTY
01.2016 - 01.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Teacher's Assistant
CARE- A-LOT
01.2016 - 12.2016
- Supervised daily activities of children ages 0 - 2
- Encouraged open and ongoing communication with parents regarding children
- Set-up educational activities and engaged toddlers in various learning opportunities
- Kept classrooms clean, neat, and properly sanitized for child health and classroom efficiency.
- Supported children learning objectives through personalized and small group assistance.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Assisted lead teachers with lesson plan creation and materials development .
Assembler
QM PLASTICS
01.2016 - 12.2016
- Managed assembly line, assembling automotive parts in timely and efficient manner
- Completed quality inspection on parts, recording and removing defective pieces
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Increased production efficiency by assembling components quickly and accurately.
Crew Member
MCDONALDS
01.2014 - 01.2015
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Summer Day Camp Assistant
DROUILLARD PLACE
01.2010 - 12.2010
- Created and organized arts and crafts station for attending children
- Built positive rapport with children, establishing healthy working relationships
- Prepared snack items according to organization specifications, adhering to allergy policies
Education
High school diploma or GED -
W.F. HERMAN SECONDARY SCHOOL
Windsor, ON01.2014
Skills
- Patient transportation
- First aid and safety
- Progress documentation
- Medication administration
- Teamwork and cooperation
- Confidentiality and privacy
- Classroom organization
- Positive reinforcement
- Social skills development
- Documentation and recordkeeping
- Feeding assistance
- Child development
- Sanitation procedures
- Nail art techniques
- Customer service
- Patient care
Certification
- CannSell Certificate, 03/01/22, Present
- Youth Speaker Academy Certificate Lvl. 1, 03/01/22, Present
Languages
English
Full Professional
Timeline
Home Care Provider
Independent Contractor
10.2024 - Current
Infant and Toddler Teacher
Knowledge Beginnings
02.2024 - 09.2024
Warehouse Sorter
UPS
09.2023 - 01.2024
Nail Technician
Eastside Nails and Spa
07.2022 - 07.2023
Cashier and Baker
Tim Hortons
01.2017 - 01.2018
Call Center Representative and Sales Representative
Sutherland Global Services
01.2017 - 12.2017
Customer Service Representative
ROSE BEAUTY
01.2016 - 01.2017
Teacher's Assistant
CARE- A-LOT
01.2016 - 12.2016
Assembler
QM PLASTICS
01.2016 - 12.2016
Crew Member
MCDONALDS
01.2014 - 01.2015
Summer Day Camp Assistant
DROUILLARD PLACE
01.2010 - 12.2010
- CannSell Certificate, 03/01/22, Present
- Youth Speaker Academy Certificate Lvl. 1, 03/01/22, Present
High school diploma or GED -
W.F. HERMAN SECONDARY SCHOOL
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