Adela Torres
Downey
Summary
Versatile and empathetic professional with a strong background in patient care and customer service, notably at Villa Elena Healthcare Center. Excelled in HIPAA-compliant environments and leveraged fluency in Spanish to enhance patient and customer experiences. Demonstrated teamwork and boosted sales through effective communication, achieving increased loyalty and repeat business.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Villa Elena Healthcare Center
01.2025 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Salesperson
AT&T
03.2024 - 11.2024
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Cashier
Value Village Thrift Stores
11.2023 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
Curacao
07.2022 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
Education
Certified Nursing Assistant Certificate
Los Angeles Skills Academy
Santa Fe Springs, CA12.2024
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Fluent in Spanish
Certification
-Certified Nursing Assistant License
Languages
Spanish
Native or Bilingual
Timeline
Certified Nursing Assistant
Villa Elena Healthcare Center
01.2025 - Current
Salesperson
AT&T
03.2024 - 11.2024
Cashier
Value Village Thrift Stores
11.2023 - 03.2024
Customer Service Representative
Curacao
07.2022 - 06.2023
-Certified Nursing Assistant License
Certified Nursing Assistant Certificate
Los Angeles Skills Academy
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