Adele Khalaf
Niagara Falls
Summary
Organized hospitality associate with experience in all restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Great Wolf Lodge
10.2021 - 12.2024
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
Senior Server
Coppola's Ristorante
03.2016 - 03.2020
- Tended to frequent dinners in a fine dining atmosphere with professionalism, consistency and speed
- Preformed opening and closing procedures
- Learned quickly about the extensive wine list and proper serving procedure of wine and spirits
- Responsible for serving small and large tables, often alone as well as in a team atmosphere
- Demonstrate confidence and strong articulation when communicating with customers; make recommendations based on customer preferences and to increase sales
Senior Server
Ruth's Chris Steakhouse
09.2014 - 03.2016
- Enhanced an existing bar (décor, menus, and bar functions) and marketed through social media, connecting with tourist mediums
- Assisted in creating drink menu and training bartenders in muddled drinks
- Responsible for monthly inventory recording/analysis and reordering
- Increased business by up-selling
Assistant General Manager
The Platinum Club Air Canada Center
01.2004 - 01.2008
- Responsible for the smooth operations of the bar ensuring business performance standards are achieved
- Managed staff according to set policies and procedures
- Tended to bar and fulfilled both customer and company satisfaction
- Experienced in monitoring and maintaining bar inventory; met with supplier representatives to arrange for new products, negotiated discounts and swag to promote brand products
- Opened and closed the bar accordingly, created a clean working environment for other staff members
- Occasionally completed the entire staff payroll and ensured pay was received on time
Education
Bachelor of Arts - Consumer Behaviour, Marketing Applications, and Principles of Marketing
York University
01.1998
Skills
- Bartending
- Food service
- Customer service
- Communication skills
- Sales
- Stress management
- Team player
- Cash handling
- Credit transactions
- Covid Responsible
Languages
English
Full Professional
Arabic
Full Professional
Qualificationhighlights
- Exceptional skills in bartending, food service, and customer service.
- Possesses the required communication skills to attract customers and drive sales.
- Works well in stressful and high pressure situations.
- Punctual and creative team player; dedicated and supportive of co-workers.
- Proficient in handling cash, and credit transactions.
- Covid Responsible
Certification
Smart serve
Timeline
Guest Service Representative
Great Wolf Lodge
10.2021 - 12.2024
Senior Server
Coppola's Ristorante
03.2016 - 03.2020
Senior Server
Ruth's Chris Steakhouse
09.2014 - 03.2016
Assistant General Manager
The Platinum Club Air Canada Center
01.2004 - 01.2008
Bachelor of Arts - Consumer Behaviour, Marketing Applications, and Principles of Marketing
York University
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