Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adel Bathish

Keswick,ON

Summary

Telecommunications professional with 20 years of experience in a customer facing, fast-paced service delivery environment with strong interpersonal, analytical and computer skills. Creative, reliable, and enthusiastic team player able to handle multiple talks while maintaining attention to detail under tight time deadlines; strong organizational skills with the ability to evaluate, prioritize and problem solve a variety of tasks through effective communication skills.

Overview

16
16
years of professional experience

Work History

Senior Delivery Specialist

Rogers Communications
Brampton, Ontario
08.2017 - Current
  • Oversee orders through entirety of delivery process (customer engagement to billing)
  • Proactively manage milestones and communications with customers throughout delivery and post-delivery process
  • Manage projects for timely delivery of key elements of project implementation, including designs, vendor quotes, equipment delivery and installations
  • Resolve escalated customer issues
  • Maintain project service delivery timelines by using database management and leveraging multiple tools
  • Interface with customers to communicate implementation schedule, ongoing project status, issues and responses to questions
  • Daily/weekly follow-up communication and tracking/chatter/emails or calls to follow up on order delivery
  • Review orders for accuracy, pricing and demarcation information
  • Proved successful working within tight deadlines and fast-paced atmosphere

Order Manager

ZAYO CANADA INC
Toronto, ON
06.2005 - 04.2016
  • Manage implementation orders for customers’ data , internet solutions, SIP Trunking and voice working with internal departments from design to equipment installation.

Education

Electronics

Devry School of Technology

HVAC

Humber College
Brampton, ON

Burnhamthorpe Collegiate Institue

Skills

  • Proficiency in
  • Microsoft Word, Excel, Outlook, OneNote, Google Suite, Salesforce
  • Knowledge of Ethernet, IP, SIP, MPLS technology and topology
  • Strong organizational and interpersonal skills
  • Detail-oriented with aptitude for exploration and innovation
  • Excellent customer service and communications skills
  • Work efficiently and independently in fast-paced environment
  • Flexible and Adaptable
  • Decision-Making
  • Team-building

Timeline

Senior Delivery Specialist

Rogers Communications
08.2017 - Current

Order Manager

ZAYO CANADA INC
06.2005 - 04.2016

Electronics

Devry School of Technology

HVAC

Humber College

Burnhamthorpe Collegiate Institue

Similar Profiles

CREATE PROFILE
Adel Bathish