Experienced cybersecurity professional with 8+ years of customer service background seeking a sales role in the IT industry. Motivated, detail-oriented, and adaptable with a strong work ethic. Committed to exceeding sales targets and delivering exceptional results. Thrives in fast-paced environments and excels in building strong client relationships.
• Coordinated with vendors to procure necessary equipment within budgetary constraints.
• Streamlined laptop imaging processes for prompt deployment and orchestrated efficient logistics for laptop transfer.
• Installed, configured, and maintained computer networks and related hardware for optimal functionality.
• Resolved network connectivity issues efficiently, minimizing downtime for clients.
• Provided exceptional customer service by promptly troubleshooting software and hardware issues.
• Demonstrated strong multitasking abilities by delivering creative solutions to complex problems.
• Proficient in responding to diverse customer communications to meet their needs and represent company brands effectively.
• Skilled in accurately documenting customer information and performing quality checks for accuracy.