Adekunle Akinbola
Mississauga,ON
Summary
Responsible Retail Operations supervisor aiming to increase the value of the company through excellence. A thorough and organized professional with first-rate customer relation and marketing abilities. Proficient in conflict resolution, team-spirit and interacting with store managers and employees to communicate information effectively.
Overview
26
26
years of professional experience
Work History
Store Supervisor and Facility Manager
Safelead Electronics Ltd
, Lagos Nigeria
10.2022 - 04.2024
- Maintained accurate records of daily transactions using computer software programs.
- Audited incoming shipments against purchase orders to verify accuracy and quality standards are met.
- Tracked orders from vendors to ensure timely arrival of goods.
- Maintained updated records on product deliveries, returns, damages.
- Inspected physical condition of warehouse and equipment to ensure compliance with safety regulations.
- Resolved customer complaints regarding storage and delivery of goods.
- Assigned tasks to staff according to workload requirements.
- Monitored stock levels and identified ordering needs.
- Dealt with customer complaints and rectified product and service issues.
- Supervised work of cashiers, training new team members and monitoring performance.
- Created successful plans to maximize profits and reduce loss.
- Increased sales by optimizing in-store promotional strategies.
Safety and Facility Coordinator
Kobo360
, Lagos
08.2018 - 10.2022
- Organized team events to promote a positive work environment.
- Resolved customer complaints in a timely manner while upholding company standards.
- Facilitated communication between different departments in order to resolve issues quickly.
- Ensured compliance with company policies and procedures related to project management activities.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Sales Representative and Safety Officer
AA Rescue
, Lagos
02.2011 - 10.2018
- Maintained accurate records of all sales and prospecting activities.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Analyzed market trends to identify potential sales opportunities.
- Organized client visits, presentations, product demonstrations and trade shows.
- Functioned in the safety team and facility management team
- Organized regular induction events and safety awareness and communication programmes
- Ensured facility hygiene
Sales and Aftersales Technical Team
Leventis Motors plc/Automobile Training Centre
, Lagos
08.1998 - 04.2010
- Worked closely with other teams to ensure successful integration of products.
- Provided technical support for customers as required.
- Organized client visits, presentations, product demonstrations and trade shows.
- Analyzed customer feedback to improve products and services.
- Identified areas of improvement in existing processes and implemented solutions accordingly.
- Researched competitors' products, prices, and sales techniques.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Identified opportunities for cross-selling additional products and services.
Education
Bachelor of Science - Psychology
University of Ibadan, Nigeria
Nigeria08-2024
National Diploma - National Diploma, Electrical And Electronics Engi
Federal Polytechnic, Ado-Ekiti
Nigeria09-1996
High School Diploma -
Christ's School, Ado-Ekiti
12-1993
Skills
- Customer Service
- Sales Strategies
- Staff Supervision
- Store Merchandising
- Documentation And Reporting
- Shift Scheduling
- Resource Allocation
- Problem-Solving
- Microsoft Windows and Office
- Office Administration
- Computer Proficiency
- UI/UX skills
- Data Analysis
Languages
English
Professional
Timeline
Store Supervisor and Facility Manager
Safelead Electronics Ltd
10.2022 - 04.2024
Safety and Facility Coordinator
Kobo360
08.2018 - 10.2022
Sales Representative and Safety Officer
AA Rescue
02.2011 - 10.2018
Sales and Aftersales Technical Team
Leventis Motors plc/Automobile Training Centre
08.1998 - 04.2010
Bachelor of Science - Psychology
University of Ibadan, Nigeria
National Diploma - National Diploma, Electrical And Electronics Engi
Federal Polytechnic, Ado-Ekiti
High School Diploma -
Christ's School, Ado-Ekiti
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