ADEKEMI TAOFEEK
Mississauga
Summary
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Overview
2
2
years of professional experience
Work History
Sales Associate
Guess Factory Outlet
11.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Assistant Manager
Green Point Hotel
04.2023 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Book guest reservations fot individuals or group that are requested either by phone or within the hotel.
Senior Guest Service Agent
Presken Residence
12.2022 - 04.2023
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues.
- Streamlined check-in procedures for improved efficiency and reduced wait times.
- Welcome guests in a friendly and professional way.
- Respond appropriately to guest requests,promotes hotel services and outlets.Provide local attractions information to guests.
- Promoted hotel loyalty programs to increase customer retention rates and drive long-term business growth.
Education
Bachelor of Science - Business Administration
Lagos State University
Nigeria 01-2015
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Goal oriented
- Excellent people skills
- Flexible schedule
- Verbal/written communication
- Sales expertise
Languages
English
Full Professional
Interests
- Documenting and sharing travel experiences
- I enjoy helping others and giving back to the community
- Offering time and support to shelters for the homeless, women, and animals
- I like working with my hands and fixing things
Timeline
Sales Associate
Guess Factory Outlet
11.2024 - Current
Assistant Manager
Green Point Hotel
04.2023 - 06.2024
Senior Guest Service Agent
Presken Residence
12.2022 - 04.2023
Bachelor of Science - Business Administration
Lagos State University
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