Knowledgeable Representative with comprehensive background in customer service and client
relations. Consistently recognized for resolving complex issues and improving customer satisfaction.
Demonstrated ability in fostering positive client interactions and maintaining high service standards.
• Enhanced children’s social skills by organizing group activities and promoting positive
interactions.
• Assisted in planning and executing special events for families, fostering strong community
connections.
• Facilitated physical activity sessions that promoted overall wellness among children of all ages
and abilities.
• Conducted regular assessments of children’s development, using results to inform individualized
instruction strategies.
• Provided homework assistance as needed, helping students succeed academically outside of
program hours.
• Fostered a safe and nurturing environment for children to learn, play, and grow in both indoor
and outdoor settings.
• Effectively managed challenging situations or conflicts between participants by implementing
problem-solving techniques designed to teach valuable life skills.
• Ensured adherence to health guidelines through proper food handling procedures during snack
times or meal preparation activities.
• Monitored children’s behavior and intervened when necessary, ensuring a respectful learning
atmosphere.
• Engaged with children individually to encourage physical activity and academic curiosity.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading germs.
• Observed play activities to identify positive behaviors and areas in need of improvement,
implementing behavior redirection where appropriate.
• Maintained daily records of children's individual activities, behaviors, meals, and naps.
• Built strong relationships with parents by providing regular progress updates and addressing
concerns promptly.
• Supervised outdoor playtime, ensuring safety while encouraging physical activity and
exploration.
• Assisted in the development of individualized care plans, addressing each child’s unique needs
and preferences.
• Assisted in the development of individualized care plans, addressing each child’s unique needs
and preferences.
• Assisted in monitoring children’s progress by conducting regular observations and assessments
as needed.
• Improved behavior management techniques by implementing positive reinforcement strategies
and clear expectations.
• Implemented creative learning strategies to engage children and promote their intellectual
growth.
• Boosted children’s cognitive development with age-appropriate educational games and activities.
• Helped with creation of age-appropriate activities to keep children positively engaged.
• Maintained accurate records of attendance, incident reports, and daily logs for effective
documentation purposes.
• Monitored children's progress and identified areas of improvement.
• Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
First aid and CPR, Child Abuse
Special needs experience
Family services
Teamwork and collaboration Problem-solving abilities
Time management Multitasking Abilities
Organizational skills Attention to detail
Adaptability and flexibility Client documentation
Effective communication Adaptability
Interpersonal skills Relationship building
Task prioritization Trauma informed care framework
Behavior modification Substance abuse prevention
Cognitive behavioral therapy Substance abuse counseling