Adejumoke Afolabi
Hamilton,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable and dedicated customer service professional with extensive experience in customer relations industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Skillnet Sytems Limited
06.2020 - 11.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Sales Representative
Akmoed Integrated Ltd
03.2017 - 04.2020
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Mathematics Teacher
Olanike Dairo Children Centre
01.2015 - 12.2016
- Improved students'' problem-solving abilities by incorporating real-life applications into mathematical concepts.
- Enhanced classroom engagement through interactive and collaborative activities, contributing to improved student outcomes.
- Developed assessment tools for monitoring student progress, allowing for targeted support and intervention where needed.
- Established a positive learning environment by enforcing consistent discipline and using effective classroom management techniques.
- Collaborated with fellow math teachers on curriculum development, resulting in a more cohesive and comprehensive program.
Survey Interviewer
AC Nielsen Nigeria
03.2013 - 09.2014
- Improved survey response rates by developing rapport with respondents and utilizing effective communication skills.
- Conducted thorough interviews for accurate data collection, resulting in high-quality research outcomes.
- Maintained detailed records of survey responses, ensuring data integrity and easy access for analysis.
- Adhered to strict confidentiality protocols to protect respondent privacy and maintain compliance with industry standards.
- Demonstrated adaptability by adjusting to various interview formats, including telephone, online, and face-to-face interactions.
Education
Bachelor of Science - Mathematics And Economics
University of Benin
Benin City. NigeriaPostgraduate Certificate - Global Business Management
Fleming College Toronto
124 Eglinton West 04.2025
No Degree - Foundations of Project Management
Coursera
Online06.2024
No Degree - Business Analysis And Process Management
Coursera
12.2023
Skills
- Paperwork Processing
- Scheduling
- Appointment Scheduling
- Complaint Resolution
Languages
English
Full Professional
Timeline
Customer Service Representative
Skillnet Sytems Limited
06.2020 - 11.2023
Sales Representative
Akmoed Integrated Ltd
03.2017 - 04.2020
Mathematics Teacher
Olanike Dairo Children Centre
01.2015 - 12.2016
Survey Interviewer
AC Nielsen Nigeria
03.2013 - 09.2014
Bachelor of Science - Mathematics And Economics
University of Benin
Postgraduate Certificate - Global Business Management
Fleming College Toronto
No Degree - Foundations of Project Management
Coursera
No Degree - Business Analysis And Process Management
Coursera
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