Ade Adefisan
Surrey,BC
Summary
Skilled at using educational knowledge and industry expertise to achieve cutting-edge results. Ready to develop new skills and grow knowledge by gaining practical experience. Quick learner familiar with common software applications and research methodologies. Motivated individual with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes.
Overview
5
5
years of professional experience
Work History
Volunteer
Elim Village
11.2021 - Current
- Assisted staff members and seniors with massage chairs and self-care
- Assisted with wrapping gifts and dropping them off for seniors
- Worked as receptionist, helping with welcoming visitors and directing them to seniors room
- Covid-19 screening for staff and visitors
- keep seniors company during meals
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Provided exceptional support for event management tasks, resulting in smoothly executed functions that exceeded expectations.
Practicum Student
Fraser Valley Aboriginal Child And Family Services
09.2023 - 04.2024
- Enhanced client wellbeing by implementing personalized care plans and monitoring progress.
- Collaborated with interdisciplinary team members for comprehensive client support.
- Managed caseload effectively, prioritizing time-sensitive matters and achieving timely outcomes.
- Developed strong rapport with clients, fostering trust and engagement in the therapeutic process.
- Advocated for clients'' rights within various systems, ensuring access to necessary services and supports.
- Utilized a strengths-based approach when working with clients, building on existing capabilities for sustained improvement.
Customer service officer
Fraserway RV - Delta
05.2022 - 10.2022
- Provide great customer service to customers in finding promotions, transferring calls, or answering specific questions and concerns of customers
- Maintain a professional approach to customers.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
Customer Service Representative
Telus Communications
06.2019 - 04.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
General Studies (Diploma) -
Douglas College
Coquitlam, BC05.2022
Bachelor of Arts - Social Work
Douglas College
Coquitlam, BC05.2025
Higher National Diploma - Journalism And Mass Communication
International Institute of Journalism
Ibadan, Nigeria05.2011
Ordinary National Diploma - Journalism And Mass Communication
Moshood Abiola Polythecnic
Ogun, Nigeria05.2006
Skills
- Critical Thinking
- Interpersonal Skills
- Customer Service
- Team Collaboration
- Multitasking
- Conflict Resolution
- Computer Literacy
- Cross-Cultural Competence
- Ethical Decision Making
- Effective Communication
Languages
English
Full Professional
Timeline
Practicum Student
Fraser Valley Aboriginal Child And Family Services
09.2023 - 04.2024
Customer service officer
Fraserway RV - Delta
05.2022 - 10.2022
Volunteer
Elim Village
11.2021 - Current
Customer Service Representative
Telus Communications
06.2019 - 04.2020
General Studies (Diploma) -
Douglas College
Bachelor of Arts - Social Work
Douglas College
Higher National Diploma - Journalism And Mass Communication
International Institute of Journalism
Ordinary National Diploma - Journalism And Mass Communication
Moshood Abiola Polythecnic
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