Adeg Adeniran
Waterloo,ON
Summary
Results-driven healthcare professional with over 10 years of experience in medical science liaison, sales and marketing, leadership, project, and people management. Experienced working with KOLs, Medical Advisory Boards, working on therapeutic areas including, cardiovascular, anaesthetic, respiratory, CNS, vaccines, etc. Seeking a role as aesthetic injectables sales representative Ontario at Clarion Medical technologies. Results-driven Medical Liaison Consultant with high emotional intelligence and talent to engage in professional relationship building and networking. Thrives on taking on new opportunities and meeting tough challenges. Possesses valued analytical, communication and presentation skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Facilities Project Manager
Johnson Controls Inc
North York, ON
09.2021 - 09.2022
- Acted as a liaison between the hospital departments, facility mechanics and third-party vendors to provide quick resolutions to service and facility issues
- Resolved >95% of service issues on first contact
- Documented and reported daily humidity and temperature monitoring reports for certain operating rooms in the hospital
- Triaged inbound calls and service requests from Johnson Control’s client sites at Humber Rivers Hospital and Emily Carr University BC, created service tickets and dispatched same to Facility technicians to facilitate quick resolution of reported issues.
- Assessed vendor performance against contractual requirements and provided feedback as needed.
- Created detailed reports outlining project status, milestones achieved, and future steps required.
Customer Service Agent
IKEA Canada
Montreal, QC
06.2020 - 06.2021
- Provided exceptional customer support through various channels, resolving issues, and ensuring customer satisfaction
- Built and maintained strong customer relationships, fostering continuous business partnerships
- Assisted with ordering, reordering, and provided expert product knowledge
- Addressed service issues during and after the sales process, ensuring problem resolution
- Supported onboarding of new after-sales agents and provided sales support and information.
Customer Service Agent
IKEA Canada
Montreal, QC
03.2020 - 06.2020
- Managed customer inquiries through phone, live chat, and email, offering sales support and product information
- Assisted customers with e-commerce orders, resolving challenges and ensuring smooth order placement
- Maintained in-depth product knowledge, assisting customers in selecting the best products
- Handled order-related tasks, including returns, exchanges, and cancellations
- Tracked delivery status and resolved shipment-related issues.
Customer Service Representative
NCRI
Montreal, QC
09.2018 - 03.2020
- Handled inbound calls, scheduled service appointments, and resolved customer complaints
- Upsold and cross-sold products and services to meet market share and profit objectives
- Ensured compliance with service level agreements and created customer care cases
- Supported and de-escalated irate customers, achieving high customer satisfaction.
Clinical Research Manager
RTC Matrix
Lagos, Nigeria
10.2016 - 09.2017
- Pioneered sales and marketing efforts, recruiting and training sales representatives
- Supervised business planning, conducted business reviews, and addressed skill gaps
- Developed sales reporting templates and improved product knowledge and selling skills.
- Reviewed data from clinical trials for accuracy and completeness.
- Conducted quality assurance reviews of study sites to ensure adherence to Good Clinical Practices.
- Created reports summarizing trial results for internal review boards.
- Provided guidance on regulatory issues related to clinical research projects.
District Sales Manager
Pfizer Global Specialties
Lagos, Nigeria
01.2007 - 01.2008
- I was responsible for the development and implementation of the district business plan, coaching and ensuring daily customer contact targets are met
- Led the team to successful product launch for Pfizer products including Camoplus, Lyrica etc
- Led the team of 8 medical sales representatives and partner sales representatives to >40% revenue growth within 21 months.
Medical Science Liaison
GlaxoSmithKline Pharmaceuticals
Lagos, Nigeria
01.2003 - 01.2007
- Collaborated with the medical affairs, research, and marketing teams to achieve alignment on scientific strategies for Gsk’s product portfolio, including respiratory, anti-infectives and anti-retroviral brands
- Was promoted to product champion for anti-infectives portfolio (Gsk’s biggest portfolio)in the Lagos business area and contributed insights and feedback from the field which assisted in the development of educational and promotional materials for Healthcare professionals and prescribers
- Worked with psychiatrists and family physicians in the community to adopt Seroxat (paroxetine) in major hospitals in Lagos, including two of the biggest hospitals-Lagos teaching hospital and Lagoon Hospital Lagos.
Education
Postgraduate diploma in Clinical research, pharmacovigilance & Regulatory Affairs -
AAPS
Executive MBA -
Obafemi Awolowo University
Bachelor of Pharmacy -
University of Ibadan
Skills
- Well versed in the interpretation of clinical and scientific data
- Effective communication and presentation skills
- Skilled in customer acquisition and relationship management
- Works effectively in cross functional teams and an excellent individual contributor
- Excellent Account management skills
- Strong Customer service skills
- Sample Preparation
- Critical Thinking
- Data Mining
- Safety Management
- Research Management
- Conflict Resolution
- Relationship Building
- Communication
Websites
Certification
Project Management Professional (PMP)-Project Management Institute
Accomplishments
- Group product champion for anti-effectives, anti-retrovirals and anaesthetic products Lagos business area for 3 years
Languages
English
Professional
French
Limited
Timeline
Facilities Project Manager
Johnson Controls Inc
09.2021 - 09.2022
Customer Service Agent
IKEA Canada
06.2020 - 06.2021
Customer Service Agent
IKEA Canada
03.2020 - 06.2020
Customer Service Representative
NCRI
09.2018 - 03.2020
Clinical Research Manager
RTC Matrix
10.2016 - 09.2017
District Sales Manager
Pfizer Global Specialties
01.2007 - 01.2008
Medical Science Liaison
GlaxoSmithKline Pharmaceuticals
01.2003 - 01.2007
Postgraduate diploma in Clinical research, pharmacovigilance & Regulatory Affairs -
AAPS
Executive MBA -
Obafemi Awolowo University
Bachelor of Pharmacy -
University of Ibadan
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